Screen locks and Freezes

Hi

I just started playing D4 last week, everything was working fine but since yesterday ,my screen started to lock up and freeze every time I do an action for the first time in that session.
Open inventory - 5 sec freeze
Talk to a vendor - 5 sec freeze
Got a new item open inventory another 5 sec freeze
and so one

I have tried many community fixes disabling browser acceleration, changing text size and what not . But it hasn’t worked for me .

Anybody has any idea what’s going on ??

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Same here, the game freezes for 3-5 sec when I open any game window (stash, npc, etc.), & when entering a new zone.
It was fine 3 days ago. Latency (60-100ms ping) & game combat are fine too.
I tried scan & repair, clearing Nvidia cache, reinstalling GPU driver & trying different settings, still not fix.

So, I suspect it’s a server issue. maybe it’s lagging when it’s trying to save the game to the server.

Edit: During these freezes, my GPU usage drops to 0 (normal game at 80-100%), & my CPU & memory is at 50%.
So that means, my PC is just standing by, maybe waiting to receive data from the server?

Specs:
AMD 3900X
32GB ram
Nvidia 3060Ti
SSD 1Tb
700+Mbps internet

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I am getting the same issue as well. It’s been happening for two days for me now.

I am playing on America servers from Singapore. I don’t know if it’s lag related or not. =/

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After today’s backend update, it got worse. Instead of freezing during the abovementioned situation, it now freezes randomly all over the place, & becomes unplayable.

Maybe it’s time to give up, stop, move on, & play something else.

I have the same issue. will play another game while waiting for the next update.

Btw, are you using AMD CPU?

Specs: AMD 9950X, 64 GB RAM, RTX 4070Ti, SSD 2Tb

There has been some suspicion of this being network related.

I only had one instance where a user connected with a VPN and the problem went away, but haven’t been able to confirm that.

I’m also thinking it’s network related. I’ve been experiencing similar issues for the past 4 or so days and I tried connecting through a VPN today - it worked normally without the long pause when opening menus, taking portals, etc. etc.

I’m connecting from Thailand to Asia and The Americas but I’m experiencing this issue regardless of there I connect when I’m not using the VPN.

Make that 3 now.

Interesting. This suggests the problem is network related, as if the game is trying to download assets when you stall.

Here is a collection of clips on IMGUR of the freezes I encountered in my play session earlier:

https://imgur.com/a/igh3vMI

Turn off cross platform functions first.

If that doesn’t work, i suggest lowering your graphic settings. You may just be over taxing your gpu.

Actually you can post a URL just fine:

  • Paste URL
  • Highlight URL
  • Click the </> button in the toolbar above the box
  • Your link is now not clickable, but can be copied/pasted for easy use

No need to break a link to share it.

And I can’t get yours to work, must be missing something in your broken version.

Thanks for the tip. I updated the link.

I already tried to turn off cross platform… I still get the issue.

I haven’t really tried lowering my graphics settings… though I wonder about this because, with the same graphic settings, everything was ok last week, up to Sunday morning, my time.

Not sure its about network relate, i tried in both Malaysia and Singapore with different PC and both freeze almost everytime open inventory and interact with NPC, if interact NPC doesnt freeze, it will have a big delay which is no problem before last week

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I am also in Singapore. Sunday, 13 October, morning in Malaysia and early afternoon in Singapore also looked to be ok.

It was only from the evening on Sunday in Singapore that I started having issues. =/

Have you guys installed the high res texture pack? I have same issues on the freezy inventory or TPs etc, my freeze last for 30 sec to 1 mins.

I tried to install the high res pack, it’s work great and smooth after all.

I just installed it this morning. I will try later when I get back from work.

Weird how this would affect it. I don’t think it was needed before. =/

I install the High Res Package – guide How I FIXED my Screen Lock, Freeze issue, Shutters, Rubber banding, Lag, Click not responding in 2.0.2 f

EDIT: I guess the assets in base game might get damaged and it slip staff scans :smiley:

Well, I guess everyone that doesn’t already have the high res are the only ones affected?

Has anyone asked that question? If that’s the case, then I should try to run the game from the laptop, as it doesn’t have the high res packs… No point in removing them from my desktop, I actually use the high res pack since I’m running 1440p.

Just find it odd that so many wouldn’t have a high res pack installed, since it is by default.

However.

If they broke something that is forcibly requiring the game to download a high res asset for something they click on (such as a vendor) and it causes the stall, that could be an issue.

But it has also been found that using a VPN affects this. So that tells me its a server related problem, and for some reason some connections to some servers in some areas must be triggering a download of the high res pack when it shouldn’t be, since the same person with the same system can fix it by using a VPN.

Make sense?

Kindly update after you try… need 60+gb i have low space in SSD need to clear if that work, thx