[RX 9070 XT] Constant Diablo IV Crashes – Driver Timeout – Fully Diagnosed, Need Dev Support

Technical Support
1

Kinda disappointed with Blizzard’s support here. I spent a lot of time putting together a detailed ticket, and all I got in return was a canned auto-reply that didn’t even acknowledge the depth of my message.

See below for my message to Blizzard and their replies:

My Initial Ticket:

Summary

Dear Blizzard Support,

I’m reaching out regarding consistent crashes in Diablo IV that occur despite extensive troubleshooting. I’ve recently built a new system with the AMD Radeon RX 9070 XT GPU (XFX), and the game frequently crashes during gameplay or loading screens — sometimes resulting in a black screen with recovery after 20 seconds, or a hard crash to desktop with a “driver timeout” message from AMD Software.

To be clear, other demanding games and GPU stress tests do not crash or exhibit any issues. Below is a summary of everything I’ve tested and validated on my end:

System Specs:
GPU: AMD Radeon RX 9070 XT OC Edition (XFX)
CPU: AMD Ryzen 7 7800X3D
Motherboard: MSI B650 Gaming Plus WiFi (latest BIOS)
RAM: Corsair Vengeance DDR5 32GB (2x16GB) 6000MHz CL30 Storage: WD_BLACK SN850X 1TB Gen4 SSD (OS + Game), plus 2TB secondary drive
PSU: Thermaltake Toughpower GT 850W Gold (fully modular, 2 dedicated cables to GPU)
Cooler: Arctic Freezer 36 A-RGB
OS: Windows 11 Pro (clean reinstalled)

What I’ve Already Done:

BIOS updated
Chipset drivers updated
Multiple clean GPU driver installations using DDU in Safe Mode
Tried WHQL (Adrenalin 25.3.1) and latest versions — issue persists
Fresh Windows 11 installation
Game reinstalled twice (different drives)
EXPO (XMP) disabled — running RAM at default 4800MHz
Resizable BAR enabled
CSM disabled, system is UEFI
No overlays or monitoring software (e.g., MSI Afterburner)
Freesync and Super-Resolution disabled in Adrenalin
GPU is seated properly, in the correct PCIe slot closest to CPU
No adapter/dongles used — direct cable from PSU
Dual BIOS switch on GPU checked
Ran OCCT Memory test (1 hour) — no errors
Ran FurMark stress test (45 minutes, 335–355 FPS) — no crashes, max GPU temp 45°C
GPU-Z shows no abnormalities

What Still Happens:

Diablo IV crashes randomly — sometimes mid-game, sometimes in menus
AMD Software reports a driver timeout error
No issues outside of Diablo IV
No GPU instability under FurMark or OCCT
PC is otherwise stable and cool

Given all of the above, and since the RX 9070 XT is a new release,
I suspect this may be a compatibility or optimization issue between the game engine and the GPU drivers.

Could you please escalate this issue to your technical/engineering team for investigation?

I’m happy to run additional tests, send logs, or assist in debugging in any way necessary. I just want to ensure that my setup — which is newly built and stable in all other use cases — can run Diablo IV reliably.

Thank you for your time and support.

Best regards,
Ioakeim
(Loyal Blizzard customer)

Blizzard’s First Response:

Summary

Hello,

We are sorry to hear that you are experiencing technical difficulties.

Based on the information you have provided, this issue should be resolved by following some specific troubleshooting steps. We recommend starting with the troubleshooting guide available on our support site: Diablo IV Technical Troubleshooting

This guide covers common issues and solutions that should resolve the problem you are experiencing.

If the previous troubleshooting steps do not resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you’ve exhausted all other resources.

Thank you for your patience, and we hope to get you back in the game soon.

Kind regards,
Customer Support

My Follow-up Reply:

Summary

Hello,

Thank you for the reply, but the message I received appears to be a generic template and does not address the detailed troubleshooting I have already performed and listed in my initial message.

To reiterate, I have already:

-Ensured my system far exceeds the game’s requirements.
-Updated BIOS, chipset, GPU drivers (WHQL and latest), and Windows.
-Disabled EXPO (RAM now running at 4800 MHz).
-Reinstalled Diablo IV cleanly.
-Run stress tests using OCCT and FurMark for over 45 minutes with zero GPU instability or overheating.
-Performed a full Windows reinstallation.
-Verified hardware setup (no risers, proper slot, dual power cables, no overclocks).
-Verified the GPU works fine outside of Diablo IV — no issues in any other applications or games.

The game still randomly crashes with black screens and the AMD driver timeout error.

I am using a Radeon RX 9070 XT, and based on my testing, it’s entirely possible this is a game compatibility issue with this specific GPU.

Please escalate this case to a technical support engineer or compatibility testing team.

I am not trying to get a refund or replacement from you — I’m just trying to help identify if there’s a compatibility issue with this card and your game engine.

I’m happy to provide system logs, crash reports, or any further testing data you require.

Looking forward to a meaningful reply this time.

Thank you,
Ioakeim

That is what a canned response looks like. No recognition of what’s been done, no investigation, no curiosity.

This may well be a new compatibility issue with the RX 9070 XT — and Blizzard should care about fixing it before more players run into the same wall.

If anyone else has a similar setup or GPU — please chime in.

Update:

Blizzard officially marked my ticket as *resolved* without ever acknowledging my detailed analysis. Their response included a link to *Activision support* (which has nothing to do with Diablo IV). If anyone from Blizzard’s technical team sees this, please escalate this issue — it is very likely a driver compatibility or memory management bug specific to the RX 9070 XT.

You wrapped it in a fake “thanks for your effort” bow and **marked it resolved** with a copy-paste response that doesn't even apply (mentioning *Call of Duty*… really?).

[details="Summary"]
Greetings

Thank you for reaching out and taking the time to follow the provided steps. I'm sorry they didn't resolve the issue you're experiencing. It's frustrating when troubleshooting steps don't fix a problem.

Since you've exhausted the steps available through customer support, the next best course is to seek assistance from the broader community through forums, consult with a local tech expert, or contact your Internet Service Provider if you suspect a connection issue. Sometimes, the issue might require more specialized knowledge or diagnostics tools that aren't readily available through our standard support channels.

Contact Activision Support if you're experiencing issues with playing/launching any Call of Duty game.  (There is an activision link here that the forum doesn't allow me to put lol).

Our forums can be a great resource, as knowledgeable community members often encounter similar issues and can offer helpful advice or solutions. 

Once again, I apologize for any inconvenience this has caused you
[/details]

What do you have to say "Gamemaster" @Rainmithwen?
11 Likes
2

i7 13700k 4070 graphics card Z790 32gb of ddr5 same issue all other games run just fine then just random crashes in d4 game locks up and shuts everything out or locks pc up and restarts. overwatch wow elder scrolls online all run fine its just d4 that it happens to

1 Like
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Have the same problems. Stock settings with my Asus Prime OC 9070 XT. It happens like after 20-30 min. Driver Timeout. Interesting enough is, when driver crashes, d4 is running in background with blackscreen but in the taskbar i see the mini window of d4 showing me the whole game without problem LOL. Soemtimes, after a while like 5 min, it seems amd driver booted up, so i can just see d4 again (instead of blackscreen) and play it further without any issues till the next 20-30 min. Temperature is good.

2 Likes
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Beta testing was fine for me, but I still have never got the retail game to run, since launch, and regardless of 12+ hours of troubleshooting … My system exceeds min / max requirements and is more than capable of running this game, yet I’ve never been able to play it at all …

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:white_check_mark: Potential Workaround Found — Try Increasing Your Paging File

Just wanted to share an update in case it helps others facing the same issue:

I increased my paging file (virtual memory) to:

Minimum: 32 GB (32768)
Maximum: 64 GB (65536)

…and since then, I haven’t experienced any crashes in Diablo IV — despite running the game with EXPO disabled, and playing for extended sessions. This seems to have stabilized the game at least for now.

:warning: Important Notes

  • My system has 32GB of physical RAM and was crashing despite that.
  • This is not a real fix — just a workaround.
  • Diablo IV appears to be consuming insane amounts of RAM + VRAM, especially in newer GPU setups. Requiring this large a paging file is, frankly, unacceptable in a modern AAA title.
  • Blizzard seriously needs to optimize memory handling or investigate memory leaks that are causing these timeouts.

:pushpin: How to Manually Set Paging File in Windows:

  1. Press Win + S, type “Advanced system settings”, and press Enter.
  2. In the System Properties window, under Performance, click Settings.
  3. Go to the Advanced tab and click Change… under Virtual memory.
  4. Uncheck “Automatically manage paging file size for all drives”.
  5. Select your C: drive, click Custom size, and set:
  • Initial size (MB): 32768
  • Maximum size (MB): 65536
  1. Click Set, then OK on all windows, and restart your PC.

Let me know if you want screenshots or help setting it. Hope it helps! :oncoming_fist:

1 Like
6

Hello again,

i also want to share my current SOLUTION:

If u play D4 with a 9070 XT (stock settings) and encounter blackscreens, driver crash/time out etc.
Check option for lower effects - it is down below in the graphics settings.

Even when i play on highest settings (without Raytracing - both options off) i checked that box, and till this time (played evening and whole morning) no crashes so far. I got hit by crashes before while being in hellhordes with lot of effects.
the more actions or particle effects it seems, the more the gpu is struggeling somewhere, even if temps are low (55 degrees). My guess is, gpu want to scale up in gpu frequency to these effects and is going for unstable frequency to do so.

Try this option lower graphics particle effects even if ur machine/gp can handle this game on double ultra and such…

7

Oh wow, well I thought I was the only one having this problem.
I too have recently upgraded my computers with a Radeon 9070 XT (Steel Legend) with a Ryzen 7700. Also all the same stuff - 32GB CL 30 6000 ram, 2TB m.2 SSD etc.
I will try “Check option for lower effects - it is down below in the graphics settings.” and see if this helps

8

Hi,
9070XT Gigabyte OC user here.
I do not experience crash, but everytime I change zone or back to the main town I experience a lot of stutter/drop fps for 6-7 seconds.

Also, is it normal that blizzard do not support FSR 3.1?

1 Like
9

I have a RX 9070 XT OC (XFX) too, i cant confirm that there is a small stutter/drop on zone changes. It was also present on my two AMD cards before as well. I also have some small driver timeouts because i play often YT Videos on 2nd Monitor while playing. The Stutter/drops become longer and the screen on 2nd Monitor freezes too, therefore i think its driver/gpu related.
Blizzard is going here sadly full Nvidia-Route no FSR or XESS, the RT seems to be implemented via Nvidia API instead DirectX 12 API, so the RT performance ist terrible on non Nvidia-Cards. Nice the Game looks also good without using Raytracing.

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For what it’s worth, I’ve been having similar issues with a 7600 XT this season. I put my details here in Proton’s github: Diablo IV [2344520] · Issue #7199 · ValveSoftware/Proton · GitHub

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So I have been doing a lot of testing lately between the LOW FX mode and without and it does seem to be the same issue as Hawkeye where if I am running any other application on my second monitor (mostly Youtube, but not exclusive too) then the crashes and bad performance will start.
The only difference with LOW FX mode is the reduction in my second monitor going black/losing signal for a second or two.
I never had this issue when with my previous GPU which was a RTX 2080. It’s a real shame too such a good Radeon card let down by driver support.

13

yes yes, degrease the value so it’s not a slimy number

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:smiley: should be better now

1 Like
17

This is not about your gpu. The problem is belongs to directly the game but devs are just sleeping and this situation is disguesting like an huge company like blizz. Here is main memory leak topic. https://us.forums.blizzard.com/en/d4/t/major-memory-leak-%E2%80%93-ram-vram-escalation-ignored-by-support-crash-id-included/220837/417

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For those on Proton/Linux, I found a workaround that seems to work… I haven’t tried doing multiple hours on it. https://www.reddit.com/r/linux_gaming/comments/1mclqu9/diablo_iv_vram_leak_latest_workaround/

Basically in dxvk.conf you make your top vram 85% of what it is, so it can’t go past it.

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any advice for win11?

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I take that back. I just had a crash on the undercity, but it was the 2nd one I did in a row after doing a hellhorde. So the workaround sorta works? It’s still an issue on Blizzard’s side, IMO. Were it my hardware I’d be getting crashes in other games, too.

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Used Monitoring tool via Adrenalin Software, which, as u suggested, showed me the problem: full vram.
I even had to reduce texture quality to mid to get a max load of 14 gig at least for the short period of time, i tested it. I installed new driver. Got a blackscreen again, BUT just because of undervolting stock card. With complete stock settings i havent had a problem!
Wish u guys good luck with it. Maybe reducing textures will help u aswell!

24

Ok this is all making a bit more sense regarding the memory leak. My previous 2080 ran without any issues but every couple of minutes the GPU fans would ramp up to 100% and GPU temps would go higher but below 80 degrees. I ended up undervolting it only because of the noise from the fans. GPU performed the same.
I guess undervolting the 9070 xt will be a temp fix as well.

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