You definitely have legit points.
I think the other guy was trying to differentiate the impact of opening up trade of items has had on d4 while responding to an another guy wanting to suggest the rmt issue is pervasive in all games.
I remember it being different in d4 before trade of items was opened up and others have spoken up on various other titles on this point.
Botting software was being used by some in d4 early on but we didn’t have people using it to support rmt ads and related activity. Seemed a bit to me like what’s the point of botting, but care factor low since it’s not impacting others materially.
Complete eradication is a tougher ask.
But staying on top of managing it is a pretty reasonable ask and minimising Eula breaches supports players enjoying the game while abiding by the rules set down by Blizz.
If you don’t, what’s the point of having the rules… just get rid of ‘‘em and let everyone do whatever they want.