Purchased Seeker's Thunder set but did not received the weapons

Hello Team,

I am reaching out regarding my purchase of the seekers thunder cosmetic.

I received the armor pieces but I noticed that the weapons are not included after I purchased using the 2800 platinums I got from purchasing the d4 vessel of heatred ultimate edition.

Please assist on how can I retrieve the cosmetic weapons from the seeker’s thunder cosmetic set.

Reference:
Ticket Number: US101676530
Attached the screenshots of transaction history and wardrobe in the ticket.

Thanks