PC I bought ultimate edition game wont launch!?

Technical Support
9

i had the same problem i changed my region then back and it showed up

10

I just scanned files and it worked

11

Having the same issue.

12

I also had this issue. Here is what worked for me.

Avira Antivirus is blocking the launch. I disabled real-time protection for 10 minutes and the game now launches. May also be other anti-virus affected as I saw previous posts that were similar during the server slam.

13

Resetting my password to force my account cache to update was an easy fix for me

15

Hey all!

We have a few possible causes for this. Please run through the troubleshooting here and reach out to account support using the ticket link at the bottom if it fails.

1 Like
16

If PC can’t get into early access like all of us with PS5, then is it just not working?

17
  1. Change the battle.net application’s region. To do this, click your BattleTag in the top right, choose “Log Out” then use the settings cogwheel above your username blank to change to a different region and log back in. This refreshes the application’s cache and should fix the problem.
    That Worked for me try it.
18

Any update on the PlayStation front?

19

Region swap fixed the grayed out button for me.

20

Same issue with Digital Deluxe version here purchased in March. Tried the region swap, the reboot, unistalled Battlenet client. Nada.

1 Like
21

Same issue with Ultimate. Play button is grayed out and it says “Expected release by: 6/6/23”. I paid $99 day 1 and played both betas. Any fix for this?

I’ve uninstalled and reinstalled Battlenet following the guide where you delete the folders etc.

You can’t submit a ticket because there is no “tracert” info for Diablo IV on the support pages.

22

I’m having the same issue still, I tried the first 2 things, still no change

23

Do you get paid to do anything other than tell people to follow the troubleshoot steps?

24

same here, so what’s the point i bought the early access if i CAN’T access it, damn FIX IT PLS BLIZZARD

25

Or maybe learn how to develop products that work, what do you think? Impossible?

26

Mine will load the beginning screen with the Blizzard logo and then either goes grey or black with the blue Windows “thinking” circle spinning…

27

Wait…I actually got a “Diablo IV is not responding” and then a crash! is that progress? So glad I used a vacation day today…

28

I preordered the Diablo 4 Ultimate Edition, but only saw an Exit button on the screen. There is even no gray play button…

29

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.