Yeah? And?
That’s how refund policies work.
You still bought the game though. How have they been punished?
Yeah and bugs are so much harder to squash than all you armchair programmers think.
You can’t just fix it instantly. You have to be able to recreate it to fix it. If they can’t, then the issue is pushed down the list.
They can run all the internal testing and PTRs and open Betas they want, but they will never catch everything. That’s why bugs always pop up more when the game is launched. No team can break a game as completely as a huge player base.
But, stay mad.