I’m having the same issue. I’ve had much more problems after Vessel of Hatred was launched.
2 Likes
I get the same issues as well the forum dosent allow to upload dxinfo and msinfo.
1 Like
pastebin and post it
1 Like
This is occurring to me as well. I never noticed during S5 and have only played the XPac post patch 2.0.3.
AMD Ryzen 7 5800X3D / 32GB Ram / AMD Radeon RX 6700 XT / Win11 Pro 23H2 22631.4317
1 Like
I have an update!!!
So my wife and I both play on D4 on Windows PC’s, she has a laptop, I have the desktop. Yesterday we both disabled crossplay options in the player select screen and we could no longer invite each other.
Correct me if I am wrong, but I thought disabling crossplay on PC meant you are only playing with PC players. Does this mean that bent servers are detecting my PC as a non-PC, and if so, could that be causing a problem that contributes to server-side delays?
Could you try disabling crossplay, and have a PC-payer-friend disable crossplay as well then see if you can invite them to your group, if not then perhaps your Windows copy of the game is being misdetected?
but did this fix the issue of disconnects?
1 Like
Replying only to contribute with logs, I’m having this constantly almost a 50/50 - I didn’t have it or it was very rare before the expansion.
I 2024.10.21 11:21:15.475210 24126 [Game] Computed solution to server puzzle | bits: 7 | solution: 63 | time_elapsed_us: 5
I 2024.10.21 11:21:15.475700 24127 [WarpManager] Creating looping world
I 2024.10.21 11:21:15.479525 24127 [WarpManager] [sPlayLoopEffect] Starting loop effect DCE_HellgateCamera (400431)
I 2024.10.21 11:21:16.581801 24193 [Game] Initializing client world Limbo...
I 2024.10.21 11:21:16.582260 24193 [WarpManager] Transfer prefetch begin (loop)
I 2024.10.21 11:21:20.575201 24432 [WarpManager] Starting loop outro effect default_warp_effect_intro (239914)
I 2024.10.21 11:21:21.575280 24492 [WarpManager] Waiting for destination warp...
I 2024.10.21 11:21:21.592109 24493 [WarpManager] Prefetch complete
W 2024.10.21 11:21:22.146141 24526 [Game] 'ClientReceiveHeartbeat' received out-of-order tick | cur_tick: 420 | msg_tick: 414
I 2024.10.21 11:21:22.147001 24526 [Game] Initializing client world Sanctuary_Eastern_Continent...
I 2024.10.21 11:21:22.147085 24526 [Game] Local player long distance snap (0.00, 0.00, 0.00 vs 15.75, 469.74, 37.98)
I 2024.10.21 11:21:22.183203 24526 [Game] [Prism] 16144: Purged 50 entries from the render and compute pipeline caches in 0.873ms
I 2024.10.21 11:21:22.183238 24526 [Game] Disposing UI for World
I 2024.10.21 11:21:22.277917 24526 [Game] Adjusting world Sanctuary_Eastern_Continent (69068) subzone from Hawe_SnakeCultist (677410) to Naha_CMP_Kichuk (1578170)
I 2024.10.21 11:21:22.394665 24526 [Game] Client entered world | world: Sanctuary_Eastern_Continent | CWorldID: 524289
I 2024.10.21 11:21:22.509238 24526 [WarpManager] Warped into destination
I 2024.10.21 11:21:22.929510 24526 [WarpManager] Starting outro effect default_warp_effect_outro (239915)
I 2024.10.21 11:21:23.020515 24527 [Game] Client: sHandleDisconnect | connection_id: 8
I 2024.10.21 11:21:23.020845 24527 [Game] ClientDisconnect | connection_id: 8 | reason: 9 | connections_remaining: 1
I 2024.10.21 11:21:23.020893 24527 [Game] ConnectionBase::Disconnect | connection_id: 8 | reason: 9 | connectiontype: 4
I 2024.10.21 11:21:24.020386 24562 [WarpManager] Portal completed
I 2024.10.21 11:21:33.351124 25093 [Game] Creating a cloth Cloth 'Hawe_Cloth_Tarp_03_A_sim' on Actor Actor 'Tega_Buildings_Tarp_03_Sim' which has a non-uniform scaling! (0.45, 0.45, 0.33)
E 2024.10.21 11:21:40.837762 25529 [Game] Couldn't save binding 112 as it was not in the bindable range
E 2024.10.21 11:21:40.837780 25529 [Game] Couldn't save binding 112 as it was not in the bindable range
I 2024.10.21 11:21:45.120789 25785 [Game] Creating a cloth Cloth 'Hawe_Cloth_Tarp_03_A_sim' on Actor Actor 'Tega_Buildings_Tarp_03_Sim' which has a non-uniform scaling! (0.45, 0.45, 0.33)
I 2024.10.21 11:21:46.563061 25871 [Game] Creating a cloth Cloth 'Hawe_Cloth_Tarp_03_A_subtle_sim' on Actor Actor 'Tega_Buildings_Tarp_03_Sim' which has a non-uniform scaling! (0.66, 0.66, 0.49)
I 2024.10.21 11:21:47.624931 25934 [Game] Creating a cloth Cloth 'Hawe_Cloth_Tarp_03_A_subtle_sim' on Actor Actor 'Tega_Buildings_Tarp_03_Sim' which has a non-uniform scaling! (0.66, 0.66, 0.49)
I 2024.10.21 11:21:51.039680 26138 [Game] Creating a cloth Cloth 'Hawe_Cloth_Tarp_03_A_subtle_sim' on Actor Actor 'Tega_Buildings_Tarp_03_Sim' which has a non-uniform scaling! (0.66, 0.66, 0.49)
2 Likes
No, it does not fix the problem, nothing truly does, some things “appear” to help reduce the problem, while other things seem to increase the problem.
Warping to different zones when texture details are maxed, while in a group with someone on XBOX seems to give me 90% likelihood of a crash.
That being said, I have tested this time and time again and our Windows laptop cannot join a party with our Windows desktop (which has the warping problem) when crossplay is disabled.
Could be a coincidence but also could be related especially when you review my Fenris log shortly after a teleport crash:
“[Game.UI] GameAccountOnlineStatusChangeCallback: Not a global game account!”
I am not sure what it means but it repeats the message 5 times and it has an exclamation point which tends to make me think this message is not typical, perhaps because the server keeps trying to check some aspect of my account and the check fails.
Everyone just keep posting your Fenris logs here until someone makes a connection.
As for the shop… actually, some aspects ARE bugged when this happens. When you get sent to the black screen, look at your seasons’s journey page and check out the battle pass purchase area and you will see what I mean.
2 Likes
I too have this issue, it is very frustrating and only started after VOH…
W 2024.10.21 17:47:07.866996 181217 [Game] 'ClientReceiveHeartbeat' received out-of-order tick | cur_tick: 314 | msg_tick: 310
I 2024.10.21 17:47:07.867609 181217 [Game] Initializing client world Sanctuary_Eastern_Continent...
I 2024.10.21 17:47:07.867673 181217 [Game] Local player long distance snap (0.00, 0.00, 0.00 vs -2013.08, -230.40, 20.10)
I 2024.10.21 17:47:07.897066 181217 [Game] [Prism] 58608: Purged 58 entries from the render and compute pipeline caches in 0.781ms
I 2024.10.21 17:47:07.897093 181217 [Game] Disposing UI for World
I 2024.10.21 17:47:07.989722 181217 [Game] Adjusting world Sanctuary_Eastern_Continent (69068) subzone from Hawe_Zarbinzet (673578) to Scos_Moors (486701)
I 2024.10.21 17:47:19.561914 181217 [Game] Client entered world | world: Sanctuary_Eastern_Continent | CWorldID: 2097153
I 2024.10.21 17:47:19.932363 181217 [WarpManager] Warped into destination
I 2024.10.21 17:47:20.043153 181217 [WarpManager] Starting outro effect default_warp_effect_outro (239915)
I 2024.10.21 17:47:20.066720 181218 [Game] Client: sHandleDisconnect | connection_id: 17
I 2024.10.21 17:47:20.074250 181218 [Game] UICommon::OnGameDisconnected msg=The game connection has been lost: your client has been disconnected from the server.
I 2024.10.21 17:47:20.074263 181218 [WarpManager] Warp canceled
I 2024.10.21 17:47:20.074329 181218 [Game] ---------------- UIModalNotificationManager::ShowModal 0: The game connection has been lost: your client has been disconnected from the server.
I 2024.10.21 17:47:20.076729 181218 [Game] Client Disposed world 1048576.
I 2024.10.21 17:47:20.294153 181218 [Game] [Prism] 58608: Purged 96 entries from the render and compute pipeline caches in 0.845ms
I 2024.10.21 17:47:20.297909 181218 [Game] Disposing UI for World
I 2024.10.21 17:47:20.402037 181218 [Game] Client Disposed world 2097153.
I 2024.10.21 17:47:22.366529 181494 [Game] Input method changed | using_controller: false
I 2024.10.21 17:47:23.376856 181638 [Online.Systems.CParty] OnPartyMemberRemoved | game_account_id: 696574038 | party_id: da534ff0-8fcf-11ef-b9a3-bb41e136c3db/us-central | current_party_id: da534ff0-8fcf-11ef-b9a3-bb41e136c3db/us-central
I 2024.10.21 17:47:23.471649 181652 [Online.Systems.CParty] OnPartyJoined | client_user_id: 0 | bnet_account_id: 78162244 | game_account_id: 696574038 | party_id: 87182540-8fd4-11ef-9bd5-cda7e70c3b9e/us-central | current_party_id: 00000000-0000-0000-0000-000000000000/
I 2024.10.21 17:47:23.595700 181669 [Game] ---------------- UIModalNotificationManager::ShowModal 2: Are you sure you want to exit Diablo IV?
I 2024.10.21 17:47:25.384002 181913 [Game] GameDisposeGames()
I 2024.10.21 17:47:25.384214 181913 [Game] ENDING GAME
1 Like
I also experience sound distortion or popping sometimes.
It is entirely possible that #Teleport-to-Blackscreen happens by default for a variety of issues, and that the act of teleporting somewhere does a number of “checks” on our computers. This is strongly indicated by the “ClientReceiveHeartbeat” message in our Fenris logs. In my case, I have virtually eliminated all but server-side issues as a cause by changing out devices and such but on the off chance that something here will help one of you suffering through this, I will post this here. Try not to break your brains over it though because there might be nothing you can do except post your Fenris logs for now.
AI-Generated Troubleshooting:
The message “ClientReceiveHeartbeat received out-of-order tick” indicates that the client received game-related data (specifically the “heartbeat” or regular update from the server) out of the expected sequence. This can cause synchronization issues, which might explain why you’re experiencing problems like disconnects or in-game freezing. The issue typically stems from network or server-related delays, packet loss, or desynchronization.
Here are some common causes:
1. Packet Loss / Latency
- The most common cause of this message is packet loss or high latency. If the client does not receive packets in the expected order due to network delays, dropped packets, or jitter, it can cause ticks to be processed out of order, triggering desynchronization with the server.
- Solution: Run a network diagnostic using tools to check for packet loss, high latency, or jitter between your system and the game server.
2. Network Interruptions or Congestion
- Network congestion or interruptions from other applications or devices on your network could result in the out-of-order delivery of packets. This might explain why the problem worsens during group play or when voice chat is active (both increase network traffic).
- Solution: Close other bandwidth-heavy applications and prioritize game traffic using Quality of Service (QoS) settings on your router.
3. Server-Side Issues
- Sometimes, the issue can stem from the game server itself. If the server is under load or has issues maintaining stable connections, it can cause heartbeat packets to be delayed or sent out of order.
- Solution: There’s not much you can do directly in this case. However, checking forums for server status or scheduled maintenance may provide more insight.
4. Network Adapter or Driver Issues
- Outdated or conflicting network drivers can cause packet misordering, especially if the driver or hardware isn’t handling large amounts of data properly.
- Solution: Update your network card drivers or try rolling back to a previous, more stable version.
5. Firewall / Security Software
- Over-aggressive firewall settings or security software (like Avast) can occasionally interfere with network traffic, causing packets to be delayed or misordered.
- Solution: Make sure your firewall and antivirus allow Diablo IV network traffic, or temporarily disable them to test whether they are contributing to the issue.
6. Network Buffering and Queuing Issues
- Network devices, especially routers, may use buffering or queuing mechanisms to handle traffic, which can introduce delays if not properly configured.
- Solution: Reset your router or adjust buffer settings if available (some routers provide options to manage how traffic is buffered and queued).
NATURALLY, I DON’T EXPECT THIS TO SOLVE ALL OUR PROBLEMS, BUT IF IT HELPS ONE PERSON THEN YAY!
2 Likes
(I was short in my reply to avoid to lose focus of the thread, but @Reddogzz I MUST thank you for the exceptional help you are giving here - mainly the client-side + hardware tests, this is so precious to eliminate possibilities. Thank you very much, let’s hope Blizzard goes after this because it’s critical in my opinion. I’ll keep posting more logs in here as soon as it happens again, but ATM I’m now only avoiding either to play the game, or to play repeated same-place activities expecting to not to happen.)
1 Like
Just back to post more logs.
What is interesting is that I am noticing it is trying to shove me into a party, even though I am not in a party with ANYONE and it was doing this without the mercenaries activated as well.
So I warp, it puts me into a party that I can’t see, flashes the “joined a voice chat channel for party” and then the screen goes black and hud stays on. I turned voice chat off and it is still trying to put me into a voice chat channel. Not sure what that is all about.
Summary
| I 2024.10.21 02:22:53.452771 651827 | [WarpManager] Transfer prefetch begin (loop) |
|---|---|
| I 2024.10.21 02:22:54.009026 651860 | [WarpManager] Creating looping world |
| I 2024.10.21 02:22:54.015687 651860 | [WarpManager] [sPlayLoopEffect] Starting loop effect DCE_CL_CHR_PaperDoll_Rogue (1573631) |
| I 2024.10.21 02:22:57.014667 652316 | [WarpManager] Starting loop outro effect default_warp_effect_intro (239914) |
| I 2024.10.21 02:22:58.016739 652474 | [WarpManager] Waiting for destination warp… |
| I 2024.10.21 02:22:58.023277 652475 | [WarpManager] Prefetch complete |
| W 2024.10.21 02:22:58.328879 652493 | [Game] ‘ClientReceiveHeartbeat’ received out-of-order tick |
| I 2024.10.21 02:22:58.329825 652493 | [Game] Initializing client world Sanctuary_Eastern_Continent… |
| I 2024.10.21 02:22:58.329915 652493 | [Game] Local player long distance snap (0.00, 0.00, 0.00 vs 675.68, -417.71, 3.79) |
| I 2024.10.21 02:22:58.362071 652493 | [Game] [Prism] 21532: Purged 55 entries from the render and compute pipeline caches in 1.191ms |
| I 2024.10.21 02:22:58.362111 652493 | [Game] Disposing UI for World |
| I 2024.10.21 02:22:58.479563 652493 | [Game] Adjusting world Sanctuary_Eastern_Continent (69068) subzone from Scos_Cerrigar (486268) to Kehj_Gea_Kul (747176) |
| I 2024.10.21 02:23:11.310585 652493 | [Game] Client entered world |
| I 2024.10.21 02:23:11.569637 652493 | [WarpManager] Warped into destination |
| I 2024.10.21 02:23:11.852913 652493 | [WarpManager] Starting outro effect default_warp_effect_outro (239915) |
| I 2024.10.21 02:23:11.883433 652494 | [Online.Systems.CRecentPlayers] OnAddedRecentPlayer |
| I 2024.10.21 02:23:11.883460 652494 | [Online.Systems.CRecentPlayers] OnAddedRecentPlayer |
| I 2024.10.21 02:23:11.883468 652494 | [Online.Systems.CRecentPlayers] OnRemoveRecentPlayer |
| I 2024.10.21 02:23:11.883474 652494 | [Online.Systems.CRecentPlayers] OnRemoveRecentPlayer |
| I 2024.10.21 02:23:11.883622 652494 | [Game] Client: sHandleDisconnect |
| I 2024.10.21 02:23:11.896696 652494 | [Game] UICommon::OnGameDisconnected msg=The game connection has been lost: your client has been disconnected from the server. |
| I 2024.10.21 02:23:11.896707 652494 | [WarpManager] Warp canceled |
| I 2024.10.21 02:23:11.896771 652494 | [Game] ---------------- UIModalNotificationManager::ShowModal 0: The game connection has been lost: your client has been disconnected from the server. |
| I 2024.10.21 02:23:11.900548 652494 | [Game] Client Disposed world 3145728. |
| I 2024.10.21 02:23:11.968809 652494 | [Game] [Prism] 21532: Purged 91 entries from the render and compute pipeline caches in 1.044ms |
| I 2024.10.21 02:23:11.972919 652494 | [Game] Disposing UI for World |
| I 2024.10.21 02:23:12.113963 652494 | [Game] Client Disposed world 4194305. |
| E 2024.10.21 02:23:13.420203 652754 | [Game.UI] GameAccountOnlineStatusChangeCallback: Not a global game account! |
| E 2024.10.21 02:23:13.420334 652754 | [Game.UI] GameAccountOnlineStatusChangeCallback: Not a global game account! |
| I 2024.10.21 02:23:14.135147 652898 | [Online.Systems.CParty] OnPartyMemberRemoved |
| I 2024.10.21 02:23:14.245010 652920 | [Online.Systems.CParty] OnPartyJoined |
| I 2024.10.21 02:23:24.903687 655066 | [Game] ---------------- UIModalNotificationManager::ShowModal 2: Are you sure you want to exit Diablo IV? |
| I 2024.10.21 02:23:25.641659 655190 | [Game] GameDisposeGames() |
| I 2024.10.21 02:23:25.641853 655190 | [Game] ENDING GAME |
1 Like
Another one detailing the removal and addition of a “party member” that was never in my party prior to teleporting. Again, it activated a false voice chat and then dc’d.
Summary
| I 2024.10.22 01:59:33.932357 535801 | [WarpManager] Starting loop for loading screen |
|---|---|
| I 2024.10.22 01:59:33.932367 535801 | [WarpManager] [sPlayLoopEffect] Loop effect is none, Showing loading screen UI |
| I 2024.10.22 01:59:34.161286 535847 | [Game] Initializing client world Limbo… |
| I 2024.10.22 01:59:34.161446 535847 | [WarpManager] Transfer prefetch begin (loop) |
| I 2024.10.22 01:59:36.936447 536429 | [WarpManager] Starting loop outro effect default_warp_effect_intro (239914) |
| I 2024.10.22 01:59:37.939846 536641 | [WarpManager] Waiting for destination warp… |
| I 2024.10.22 01:59:37.944546 536642 | [WarpManager] Prefetch complete |
| W 2024.10.22 01:59:38.498723 536675 | [Game] ‘ClientReceiveHeartbeat’ received out-of-order tick |
| I 2024.10.22 01:59:38.499603 536675 | [Game] Initializing client world Sanctuary_Eastern_Continent… |
| I 2024.10.22 01:59:38.499734 536675 | [Game] Client world initialized Sanctuary_Eastern_Continent (2097153)… |
| I 2024.10.22 01:59:38.499815 536675 | [Game] Local player long distance snap (0.00, 0.00, 0.00 vs -238.82, 386.24, 52.73) |
| E 2024.10.22 01:59:38.526508 536675 | [Game] Game Balance Data missing Skill Tags, gbid=-1 (ffffffff) |
| I 2024.10.22 01:59:38.528909 536675 | [Game] [Prism] 9020: Purged 27 entries from the render and compute pipeline caches in 0.882ms |
| I 2024.10.22 01:59:38.528930 536675 | [Game] Disposing UI for World |
| I 2024.10.22 01:59:38.618513 536675 | [Game] Adjusting world Sanctuary_Eastern_Continent (69068) subzone from S06_Kehj_RealmWalkerDungeonOfHatred (2082300) to Hawe_Zarbinzet (673578) |
| I 2024.10.22 01:59:54.354365 536675 | [Game] Client entered world |
| I 2024.10.22 01:59:58.211355 536675 | [WarpManager] Warped into destination |
| I 2024.10.22 01:59:58.218605 536675 | [WarpManager] Starting outro effect default_warp_effect_outro (239915) |
| E 2024.10.22 01:59:58.230071 536675 | [Game] Game Balance Data missing Skill Tags, gbid=-1 (ffffffff) |
| I 2024.10.22 01:59:58.369640 536676 | [Online.Systems.CParty] OnPartyMemberRemoved |
| I 2024.10.22 01:59:58.369723 536676 | [Online.Systems.CParty] OnPartyJoined |
| I 2024.10.22 01:59:58.371684 536676 | [Game] Client: sHandleDisconnect |
| I 2024.10.22 01:59:58.398709 536676 | [Game] [Prism] 9020: Purged 81 entries from the render and compute pipeline caches in 1.151ms |
| I 2024.10.22 01:59:58.406735 536676 | [Game] Disposing UI for World |
| I 2024.10.22 01:59:58.571016 536676 | [Game] Client Disposed world 2097153. |
| I 2024.10.22 01:59:58.574914 536676 | [Game] Client: sHandleDisconnect |
| I 2024.10.22 01:59:58.575172 536676 | [Game] ClientDisconnect |
| I 2024.10.22 01:59:58.575180 536676 | [Game] ConnectionBase::Disconnect |
| I 2024.10.22 01:59:58.576427 536676 | [Game] Client Disposed world 2621440. |
| I 2024.10.22 01:59:58.576481 536676 | [Game] Client Disposed world 1572866. |
| I 2024.10.22 01:59:58.576581 536676 | [Game] UICommon::OnGameDisconnected msg=The game connection has been lost: your client has been disconnected from the server. |
| I 2024.10.22 01:59:58.576588 536676 | [WarpManager] Warp canceled |
| I 2024.10.22 01:59:58.576608 536676 | [Game] Can’t find player to snap camera |
| I 2024.10.22 01:59:58.576619 536676 | [Game] ---------------- UIModalNotificationManager::ShowModal 0: The game connection has been lost: your client has been disconnected from the server. |
1 Like
Hey @Reddogzz,
I´ve finally managed to log some more metrics with the LatencyMon app. I´ve started the monitoring and here are average latencies i´ve managed to record:
- While idling at windows desktop, the latency is around 10-30 microsecs
- While loading the game (from the time of clicking “PLAY”) it varies from 40-300 microsecs.
- Regular gameplay in overworld (helltide, legion events etc) sits comfortably around 60-100 microsecs
- Clearing a nightmare dungeon is less demanding i suppose, because the latency there sits around 50 microsecs, basically an idle latency.
- When warping, the latency spikes to around 500 microsecs regularry, even if the game doesn´t crash. When i did manage to finally crash, there wasnt anything irregular concerning latency spikes. My maximum latency on the ssd was 641 microsecs.
- On the other hand, i did have one irregularity and that is the dxgkrln.sys driver spike (which i suppose is related to GPU latency) which spiked to aroun 900 microsecs.
Maybe it would be wise, to account for some GPU related issue aswell? From what i´ve read so far though, it really seems to be a server related problem. The voicechat messages after the black screen and the fenris log clearly stating “Received out of order tick” really indicates to a potential packet loss issue regarding some anticheat mechanism?
1 Like
Started happening to me recently (after 2.0.3?)
I teleport to town. Screen is black wit GUI overlay visible. Music and sound still playing. I press ESC to open game menu. Trying to “Leave game” only closes the menu. I can only close the game with “Exit game” then restart it.
2 Likes
+4 logs in here: D4 warp black screen logs 10.21.24 - Pastebin.com (weird different situations here)
Also, some tips on what I am doing to avoid it (until - hopefully - they fix it):
- doing repeated same activities seems to minimize it, i.e.:
- Pit Artificer one after another only warping to Cerrigar when done;
- doing Nightmare Dungeons one after another, then warping only to EITHER that dungeon’s entrance OR ALWAYS to The Den (spoiler only if you are really early in the expansion);
- (spoilers only if you are really early in the expansion) Undercity one after another then returning always to Bazaar city;
These are waht I’m doing lately to at least grind some without losing buffs AND not losing my mind tbh. Still crossing my fingers for a fix ASAP.
(EDIT: a note about the logs, some I needed to cut less than 10 lines before/after the sHandleDisconnect since it showed sensitive information.)
1 Like
Having the exact same issue 
1 Like
I myself seems to have lost the black screen somehow or atlest i had not had it anytime after 2.0.3 update. But who knows i did not have it often like twice a day before.
1 Like
@ Maraskent,
641 microsecs is not the end of the world, but it is also not great :-/
When you warp you suddenly have to load a ton of info into the pipeline to be temp loaded on your drive, for example, did you know that when you warp into a town, D4 suddenly bombards your storage drive with the complete and exhaustive list of every player in that town’s inventory + stash (including every stat on every legendary).
Why would they do this? One reason (guessing here) if everyone has a copy of everyone else’s inventory and someone attempts to cheat or modify items, the code wouldn’t line up with the copies on other people’s computers and it would set off the alarms. The other reason is the game needs to be able to display everyone’s character cosmetics there are several other reasons too, but this is why they had trouble initially expanding stash tabs.
That is just ONE of the things that gets loaded in, least we forget the copious amounts of texture data. So the higher the textures the more data needs to be stored in the same amount of time. That being said we are talking microseconds LOL, its an amazing feat of technological ingenuity when you think about it. But the idea is that when you “skip a heartbeat” and times are a bit longer than they expect, that “skip” could be enough time to steal packet data and modify it and inject it back again. THIS is why the servers have a “heart beat monitor” (packet monitor), if they didn’t it wouldn’t be a fun game for other reasons lol.
Now all this being said it vital they take a look at whatever irregularities are getting us booted off.
Like I said it’s so suspicious that my wife’s PC Diablo 4 account thinks my PC Diablo 4 account isn’t being played on a PC.
But it could equally be related to Windows drivers for the ports for some M.2. NVMe drives.
As for the Dxgkrln (basically just Microsoft Direct X) yes mine was spiking up to 600microsec. One thing you can do is to go into the battle.net launcher > Click logo icon> Settings >Game Settings (side menu)> Diablo 4> Add checkmark on “Additional command line arguments”> paste: -use-d3d11 OR, if that doesn’t work paste: -dx11
I suppose you could also force it to use DirectX12 this way but it should be doing that by default. You can test the results and see if the DirectX driver spike settles down.
1 Like
I’m getting the same issue.
Black screen after teleport to a town.
GUI shows and music plays.
Is happening 3-4 times every couple of hours play.
I’ve only come back to the game recently, but this bug has been very bad the last few days.
Making the game essentially unplayable.
On Diablo 4 version 2.0.3.58904
Ryzen 5800x3d
5700xt GFX card
Bitdefender Internet Security
2 Likes