Howdy everyone!
A big thank you to everyone that has sent files. We’ve enable a few things on our end and we are in need of some new files. Please try playing again today and if you run into the issues again please send us the newest file created.
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Open the Battle.net desktop app and select Diablo IV.
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Click the Cogwheel button to open the Options menu and select Show in Explorer.
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Inside the Diablo IV folder, Locate the FenrisDebug.txt file; this is the latest log file. (Check the date and make sure it’s no older than today please.)
- If it does not exist, you do not have any error reports. You may see older _FenrisDebug-1 or higher numbered logs; these are past logs. These logs are generated every time the game is ran.
Once you have this file:
Email: Techinfo@blizzard.com
Subject: Black Screen Diablo IV
Thank you all for the assistance.