Same here, pre-purchased the Ultimate Edition of VoH through the in-game store with the transaction completed by Steam. VoH is showing unlocked in-game but I cannot access the new area or create a Spirtborn character. I still have my cat and other pre-order items though. And as TWturtle said, neither Steam support or BlizzardCS have been able to resolve the issue yet despite open tickets going back 5 days.
Has anyone with the same issue been able to have it resolved? I know PezRadar has a post about it but so far I haven’t been able to get it resolved.
PezRadar Post: