I have problems with the level 5 orc backpack

I have problems with the level 5 orc backpack I wrote a ticket and was sent to the forum to report a bug that it is a mistake
is there anything I can do I met all the conditions and I did not get the priority quest at level 5 I got 5 no

sorry I do not speak English I use a translator

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I also have found the same problem to claim the Goblin’s 5th bag, waiting for answer from developers

Diablo 4 Belohnung Stufe 5 verfĂĽgbar.

Weder im Spiel noch beim Shopaufruf kann ich meine Belohnung einfordern. Auch nach der Shop AKtualisierung ist die Belohnung nicht abzurufen bzw. wird gar nicht aufgeführt…
Stufe 5 Belohnung ist weder im Shop noch im Goblin Bereich verfügbar… Wie mache ich ein neues Ticket auf ???

https://eu.battle.net/support/de/help/case/detail/97742046

I already opened a ticket, but they told me that it is not their responsibility. They suggested that I wait for the developers to give an opinion THROUGH THE BUG REPORT ON THE FORUM

Here is their answer:

After carefully checking your case, I’m afraid that Customer Support will not be able to interfere with game mechanics. With this in mind, I would kindly ask you to submit a bug report by following this link: **** After you do so, the report will be sent to our developers who will look into it and will try to find a solution for your specific case as soon as possible. Also, please be aware that you might not receive a direct answer from our developers. But worry not, I’m sure that they will be able to find a solution for your situation and they will deploy it as soon as they can!

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