I’m submitting a request for a hardcore character restoration due to a server-side latency issue.
Character: Karma the Druid
Account: joeyg9#1485
Date of Incident: Sunday, 10/5/25
Context: During a level 20 pit run in Season 10: Infernal Chaos, the game became unresponsive mid-combat. My client froze while the server continued processing, resulting in Karma’s death. There were no signs of imminent danger before the freeze - monsters were easily handled, and I appeared to be prepared to push levels 20-25 through to Torment II.
If after 3 years of development, there’s a restoration process in place for situations like this, I’d sincerely appreciate consideration. If not, I’m sad but I understand - I’m a software engineer myself and recognize that support for server-side desyncs can be a difficult problem to solve.
If playing hardcore characters on Sundays is known to be risky due to server load, I’d appreciate being made aware so I can make informed decisions for Season 11.
Thanks for your time and for the work your team puts into the game. Despite this setback, I was enjoying Season 10 until Karma the Druid, otherwise in good health, passed away unexpectedly due to the game failing to respond.
Thank you for your attention to this matter.