know how to use windows event viewer? win start → event viewer.
focus on under Windows Logs, Application & System category.
scroll to those recent with red exclamation mark error entry.
it has date and time to pinpoint your crashes.
then you can have an idea on which .exe and .dll caused the crash.
if you are getting frequent crashes change your video card driver probably
latest driver is not always the best. when i had just got my new graphic card i had to use an older driver bc the latest one would cause crashes all the time. changing the driver made all of that go away.
It was a driver issue after all. Diablo 4 simply isn’t optimized enough to utilize the very latest Nvidia drivers.
The version I installed was the one suggested by aboshan: 572.83
Now I can increase everything to max, run highest quality raytracing, enable all the extra options, max fps foreground 240 etc. and it never crashes.
The recommendation by Blizzard to always download the very latest GPU drivers is thus patently false.
Changing game settings isn’t going to make a difference. Blizz is blaming Nvidia Drivers and Nvidia is blaming Blizz.
Some are suggesting rolling back Nvidia Drivers by a couple of versions.
I am glad it worked. Must be some memory optimization in the new driver that D4 is unable to handle properly. Latest driver works fine with the other games I have. That tells me which one is the problem.
Glad that resolved it for you.
It may be specific to your setup and those drivers.
I am on the latest drivers so I saw no reason to suggest rolling them back…but if it fixed it, take the win and play. ![]()
The GeForce 590.10 SM 6.9 Preview driver works perfectly with Diablo 4 (guru3D)
Are you running Windows 11? And if so, did your PC recently install KB KB5058499?
I’ve experienced the same crash error for the past several months, but I haven’t experienced the crash since installing that update (over 10 hours of game time).
Coincidentally, Windows 11 24H2 introduced that bug the same week VoH launched, with bugs of its own. Four months later NVIDIA started shipping drivers with bugs. It’s been a perfect storm, but finally (maybe?) this Windows 11 update fixes this particular crash for most people.