I just purchased Diablo 4. It crashes after login. Have not played the game yet please advise.
Error received: [Prism] Device Removal - Win10/Dx12 TQ1 RTO DLSSO FGO]
ystem Information
Time of this report: 7/24/2024, 22:32:13
Machine name: LEO
Machine Id: {1F1090B3-C663-486B-8C0E-23C63875B84D}
Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Microsoft Corporation
System Model: Surface Pro 9
BIOS: 14.101.143 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i7-1255U (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16208MB RAM
Page File: 15413MB used, 4122MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 192 DPI (200 percent)
System DPI Setting: 192 DPI (200 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.5.8
DxDiag Version: 10.00.22621.3527 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: Intel(R) Iris(R) Xe Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Iris(R) Xe Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_46A8&SUBSYS_00631414&REV_0C
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8232 MB
Dedicated Memory: 128 MB
Shared Memory: 8104 MB
Current Mode: 2880 x 1920 (32 bit) (60Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.655273,0.318359), Green(0.299805,0.659180), Blue(0.149414,0.057617), White Point(0.308594,0.324219)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Surface Panel
Monitor Model: unknown
Monitor Id: LGD0719
Native Mode: 2880 x 1920(p) (60.000Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: <>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_589bf55713b88872\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_589bf55713b88872\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_589bf55713b88872\igd12umd64.dll
Driver File Version: 30.00.0101.3118 (English)
Driver Version: 30.0.101.3118
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.0
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 6/21/2023 8:00:00 PM, 4167848 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-05E8-11CF-8A7B-0620A3C2D335}
Vendor ID: 0x8086
Device ID: 0x46A8
SubSys ID: 0x00631414
Revision ID: 0x000C
Driver Strong Name: oem18.inf:5f63e5343e93bab4:iADLPD_w10_DS:30.0.101.3118:PCI\VEN_8086&DEV_46A8&SUBSYS_00631414
Rank Of Driver: 00CF0001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {9B31316B-F204-455D-8A8C-9345DCA77C01} {AFE4285C-AB63-4B2D-8278-E6BAACEA2CE9} {277DE9C5-ED83-48DD-AB8F-AC2D24B22943} {04C5BA10-4E9A-4B8E-8DBF-4F4B48AFA27C} {0ACEF8BC-285F-415D-AB22-7BF2527A3D2E} {24D19FCA-C5A2-4B8E-9F93-F8F6EF15C890} {353ACA91-D945-4C13-AE7E-469060FAC8D8} {28566328-F041-4466-8B14-8F5831E78F8B} {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600} {B8B28E0C-ECAB-4217-8C82-EAAA9755AAF0} {8732ECFD-9747-4897-B42A-E534F9FF2B7A} {E139B5CA-47B2-40E1-AF1C-AD71A67A1836} {056A6E36-F3A8-4D00-9663-7E9430358BF9} {5415A68C-231E-46F4-878B-5E9A22E967E9} {161BE912-44C2-49C0-B61E-D946852B32A1} {D6D6BC4F-D51A-4712-97E8-750917C860FD} {7FEF652D-3233-44DF-ACF7-ECFB584DAB35} {87B2AE39-C9A5-4C53-86B8-A52D7EDBA488} {10E19AC8-BF39-4443-BEC3-1B0CBFE4C7AA} {2DEC00C7-21EE-4BF8-8F0E-773F11F126A2} {C35153A0-23C0-4A81-B3BB-6A1326F2B76B} {A33FD0EC-A9D3-4C21-9276-C241CC90F6C7} {310E59D2-7EA4-47BB-B319-500E78855336} {036DFF40-94A6-45B3-A0B3-71F0CDF35129} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 {E484DCB8-CAC9-4859-99F5-5C0D45069089} {41A5AF96-E415-4B0C-9D03-907858E23E78} {6A6A81BA-912A-485D-B57F-CCD2D37B8D94} {E4E3CF5B-97D2-4658-AACB-366E3EE2CEEE} {FD9D9559-0FD3-4917-A9A7-07E714EE9EF9} {0E4BC693-5D2C-4936-B125-AEFE32B16D8A} {2F08B5B1-DBC2-4D48-883A-4E7B8174CFF6} {5467807A-295D-445D-BD2E-CBA8C2457C3D} {AE0D4E15-2360-40A8-BF82-028E6A0DD827} {8FF8A3AA-C456-4132-B6EF-69D9DD72571D} {C23DD857-874B-423C-B6E0-82CEAA9B118A} {5B08E35D-0C66-4C51-A6F1-89D00CB2C197} {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {76988A52-DF13-419A-8E64-FFCF4A336CF5} {68A21C7B-D58F-4E74-9993-E4B8172B19A0} {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8} {1D5C4D76-B55A-4430-904C-3383A7AE3B16} {A7F759DD-5F54-4D7F-8291-42E883C546FE} {F34FA92F-DC79-474C-B0DB-B7BD4522DF77} {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {CA44AFC5-E1D0-42E6-9154-B127186D4D40} {F9A16190-3FB4-4DC5-9846-C8751F83D6D7} {50925B7B-E931-4978-A12A-586630F095F9} {B69C20E0-2508-8790-0305-875499E0A2D0} {49761BEC-4B63-4349-A5FF-87FFDF088466}
Deinterlace Caps: {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate
{E064B480-A8BB-4D81-8181-59DC0BE51D02}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBLineReplicate DeinterlaceTech_FieldAdaptive
D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 21.000X - 0.334X
MPO Media Hints: colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 21.000X - 0.334X
Extension Drivers:
Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_ext_zc.inf_amd64_d15a2fef9f49f17c\iigd_ext_zc.inf
Driver Version: 30.0.101.3118
Driver Date: 06/22/2023
Driver Provider: Intel Corporation
Catalog Attributes: Universal:True Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A