The forums, in Blizzard’s view, are NOT for interaction between Devs and Players. They are a place for players to discuss the game with other players as a means of feedback to Blizzard. Discuss all things Diablo IV with fellow PC-based wanderers
The CMs will post links to available notification, articles, and events that are approved. Mods will moderate to try to promote an atmosphere that meets the forum Code of Conduct. That is the extent of Blue interaction we have been promised. The CMs also collect the feedback from the forums, reddit, twitter, streams, websites, etc. All that goes into reports to the Dev teams.
Many people want that open chat with Devs, but that is not what the forums for any Blizzard game are for. They don’t do that. The most access players have to Devs in real time is to submit questions to the Q&As for Campfire chats, or go to Blizzcon.
Their Twitter accounts are personal accounts. So even if they do talk about work, they are not supposed to be official.
I am not supporting the current model because I also find it frustrating, but I am sharing the facts about how Blizzard forums work, and what Blizzard views them as.
You are not going to get a live Q&A type thread here unless a lot changes. This goes for all Blizzard games.