On a PS5. I have completed multiple chapters in the seasonal rewards, but I did not claim them in ascending order, and after I claimed Chapter IV, I am now unable to claim Chapter III, despite having completed 4/4 objectives. When I highlight the individual rewards, they sparkle and it says “Ready to Claim” at the bottom. However, the “Claim Rewards” button is greyed out, so I cannot actually claim them. I have tried exiting the screen and returning to it, but it does the same thing.
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I’m playing on PC, and have the same issue. I claimed the chapter 7 rewards before claiming the chapter 6 rewards. Now the “Claim Rewards” button for my chapter 6 is greyed out and cannot be clicked. Please help!