amd GPU can Smart Technology ----- Disable AMD SmartAccessMemory
I have an intel CPU and a AMD 5700XT and have been seeing this issue since Season 4, and getting progressively worse since then.
I did recently have a span of 4 days where I had no crashes when I was playing at 5am JST, which makes me think it might be related to the networking.
3 Likes
I too am having this problem since the release of VoH. I have Ryzen 7 2700X paired with RX 6600 and it happens once every few minutes but its random. On my other system with i5 4460 and RX 570 it happens way less often but it still does. Also both the systems are on different ethernets and networks and ISPs but i mostly think its a network problem on blizzard’s half, because i notice almost non of this problem during the night.
2 Likes
Yep i can confirm its a server issue, how that the new patch has dropped i get DC-ed and black screens every 2 portals… never been that high. what am i expected to play at night when the servers are empty or something?
3 Likes
CPU: AMD Ryzen 5 4600H
GPU: AMD RX 5600M
16 GB RAM.
I had that issue since the VOH release. In that season I can’t play more than 30 min-1 hour. I will uninstall the game after the event probably, never come back if the issue is still there.
2 Likes
playing ultra mode, high or medium?
Medium generally, but default setting is high and I can play 50-60 fps with high. But graphic doesn’t matter, I tried low graph and ultra performance mode on fsr, and that black screen came again (maybe 10-15 min later, sometimes same). I have a good ethernet connection, I can play Diablo 4 on Geforce Now without any black screen/freeze. I don’t have any problem with any other games (Cyberpunk, RE Village, D3, D2R). I upgraded my Win 10 to 11. I was playing Diablo 4 like RDR2, I was going everywhere with my horse, no teleport :)). My last guess the problem is about amd smartshift.
1 Like
what about virtual memory? maybe there is a prob?
I am using 64GB virtual memory which is max for my ram. Decreasing/increasing virtual memory doesn’t effect on game’s performance for me.
dlss or framegen on? disabling and testing 
also crossplay off and testing…
if that brings also no clue… i dont know better things at mom
So you did an upgrade and not a full wipe and install of Windows 11? This is called an upgrade in place by us desktop support nerds, and it always seems to cause issues as far back as I can remember.
I did try to give Microsoft a chance and even did it for my personal machine last year and yeah it caused some issues with drivers and ultimately I had to do a full SSD wipe and install of Windows 11.
I’m getting this issue as well.
3 Likes
This problem start with Vessel of Hatred. Since day 1 of the dlc. And never happened before and I have been playing since beta. I won’t clean install my Win for that buggy game because this is not definitive solution. Even support team is like an IA, whatever I write they are sending to me here or reddit with automotic messages. Worst support I’ve ever seen, total disappointment.
5 Likes
Having the same issue still (black screen with UI elements on teleporting).
MB: B650I Aorus Ultra AM5
CPU: 9800x3D (undervolt)
GPU: 6750 XT (driver ver 25.2.1)
RAM: Crucial 48GB XMP enabled @ 6400 Mhz
PCIE Speed: Set to Gen4 in bios
OS: Windows 11 Pro version 23H2
Internet: 1gig fiber
Steps to try to remedy (all failed):
-Various graphics settings (quality presets, resolution scalings, FPS limits, etc).
-Frame gen off and on.
-Disconnecting second monitor.
-Reinstalling game.
-Reinstalling GPU drivers using DDU.
-Overlays off and on.
-Added command line arguments.
-Downloaded the High Resolution assets pack.
-Turned off cross-play.
No other issues in a wide variety of games, just this one. I’ve also noticed that it will cause other windows I have open that are streaming video to refresh the page when it tries to zone to the new area. Also happened opening directly to the store page - UI elements were there but just a black, unresponsive background.
Please fix.
EDIT:
I tested this on another machine with a 5800x and 4070 Super and it doesn’t have this issue.
3 Likes
Not sure you would have that setting on an AMD system. That’s specific to nVidia 40xx series cards, such as your second system.
Might I suggest posting a copy of the FenrisDebug file from that system? You can find it in the game install folder. You can share it on pastebin.com and post the link to it here. Be sure to share as either public or unlisted. Not private.
this is why Nvidia marketing is better, this guy thinks only Nvidia has frame gen www
1 Like
this bug goes on for months now. they dont fix it
its very frustrating. blackscreen after tp happens 10x a hour. you lose all elixiers and progress.
random crashes to desktop 1-2x a day.
its 100% a blizzard bug. every other game works. even 5 minutes before new season started this didnt happen. its not a driver issue. not a pc issue. not a heat issue. not a bios issue. its a bliizard issue
this is very frurstrating. the game feels like its still in beta. so many errors. (armory lol / skills not working etc )
4 Likes
same here. tried everything. its blizzard bug.
its not a pc issue. or driver or whatever. i tried everything too.
10x blackscreen after tp per hour. u use all elixiers and progress.
random crashes to desktop several times a day.
quite some lag. you dont know why and when it happens. its not my ISP.
so many bugs. the black screen is the worst one though. it happens for weeks now. terrible gaming experience.
3 Likes
It’s especially bad today and since it happens “randomly” and to so many people in so many different locations and on so many different rigs then it’s obviously a Blizzard (probably server) problem.
I’d like to echo again about the loss of all those elixirs/potions. Blizzard pretty much forces players to use them and then (like everything) not a word in restitution for the loss. Maybe try caring for a change or something.
2 Likes
Frame generation is available on AMD cards. It’s a setting in adrenalin called “AMD Fluid Motion Frames 2.”
It allows for frame generation on full screen and borderless full screen applications.
I will post a fenris log the next time it happens.
1 Like