Sunday I was banned, I tried every way to resolve the matter, I’m sure I didn’t break any rules, I played fair the whole time. It’s frustrating to think that 2 months ago I suffered with emotion waiting to finally be able to play Diablo 4. I took a vacation at work to just dedicate myself to the game. I did this for 2 months, I played Diablo 4 for 14h, 18h and even 36h without stopping, having fun despite the problems that the game brought, I had a lot of fun. Sunday this journey ended, I don’t know why I was banned, I tried to contact everyone in the company that I managed to find some way to do so, I sent about 20 tickets to support asking them to solve the matter and explaining that I had not committed any infraction and from there I only received the same bureaucratic and programmed response of some bot. I exposed the situation here on the forum in another thread and I didn’t get any answers, in the end, that’s it, it’s over. Today I am faced with a horrible sadness for receiving an unfair punishment, for losing something that was already part of my routine, for feeling tired, robbed, deprived of the strength of this product because someone made an evaluation error, and does not want to redeem himself from any way from your mistake. It’s like a lesson for me, game and app uninstalled and from this company I no longer consume anything, not even free. Unfortunately, these irresponsible bans will only stop when they reach a mass with a voice, people of relevance and who make the company bleed, while anonymous and unknown players like me are affected, they will continue with these irresponsible acts. Good luck to everyone who can still venture into Fractured Peaks, Scosglen, Dry Steppes, Kehjistan and Hawezar
It boils down to this: Your Diablo account has been permanently closed due to a direct breach of the Terms of Use.
And I insist that I didn’t commit any transgression, enough is desperate, I didn’t commit any transgression, I played until I fell asleep, I slept on the PC I was so tired. When I woke up about 5am I saw that I was banned.
But it was my horror, I who should decide when to leave. I was forced and I feel bad about it, as I said, I feel deprived, robbed, because I’m sure I didn’t break the rules.
I already thought about this possibility, of being asleep and having dropped the controller between my legs and pressing some key… but I was in the city, when I slept I wasn’t at an event or something like that, I was in the city. I finished an NM and went to town.
Had a ban happen on Sunday for me too, seems that the moderation team has a bit of a loose cannon on their team right now. In any case I’m done defending Blizzard. D4 is a mess, they action accounts for pretty civil stuff, etc.
I’ve lost faith, not buying another of their poroducts.
I cared about getting everything right, because despite the problems, the game became a routine for me. I learned to live with his flaws and limitations in exchange for the fun he provided me.
There’s no place to fight anymore, I even dared to send a private message on the discord of some of the company’s admins out of sheer desperation. I got tired of reading the same answers from the support channel bot. It’s a losing fight.
But that’s exactly what I feel, a horrible sadness. Impotence, injustice, injured, stolen, deprived. It was a shock to see that I was banned, when I’m pretty sure I didn’t do anything to deserve it.
@Wilfire
" Your Diablo account has been permanently closed due to a direct breach of the Terms of Use.
We take these types of issue very seriously, and a full investigation is done before any action taken. In this case we have deemed that the evidence provided is correct and the action will not be overturned.
We have to take the measures to maintain the integrity of the game and for our community as a whole. We cannot provide in depth details about the closure aside from what has already been emailed.
Please check below for links to our policies and Terms of Use for more information."
Most of the other threads seem like people who got caught and lie like they did nothing,
But this dude seems unhinged to the point where I absolutely believe him. Blizzard please look into your process, it really feels like you are wronging people who bought your product, and possibly destroying lives.
Not sure this will make you feel better, it probably won’t, but consider that the feeling of helplessness you are experiencing is not dissimilar to the helplessness a large portion of the playerbase feels about the game that they could play but opt not to because they feel the same way: Impotence, injustice, injured, stolen, deprived.
So many of my clan mates, RL friends, and family that I used to play D4 with (and have left the game) feel hollow after 10 years - 10! - of waiting for this, only to be unrewarded.
Odd as it sounds, perhaps Blizz has done you the favor that we all wish happened to us: put us out of our misery and closed the door in our faces.
I commiserate, and, sometimes, wish this D4 nightmare were just a dream I could wake up from.