So I received the following from Blizzard support, which ironically told me I reported it in the wrong place and to post it… here. Which I did… three days ago. I still don’t have what I paid for, and at this point I’m halfway through the battlepass. Once I complete it, the 20 tier skips will have no value at all and I will have paid for something I didn’t get.
"Hello Preston,
Thank you for contacting Blizzard Entertainment, This is Game Master Akotomemik.
I would like to start by apologizing for the multiple contacts, and for any inconvenience or setbacks that this may have caused.
We have received several reports of this issue and are investigating it. Customer Support does not have a workaround or resolution that can be provided.
Allow me to elaborate that since the support staff is not intended to collect bug reports, we are not equipped to deal with that, what in other words means that intentionally we do not have a direct channel of communication with the developers or the flexibility to directly interact with them.
As such the best we can do is forward reports such as yours internally to the team that has the function to collect feedback or information regarding similar situations, what we in fact have done- despite the fact that submission from support are most likely non priority, since again, that is not why the support staff is used.
As such while information and feedback like the one you provide will reach the developers, contacting the support staff to provide such ends up being the less efficient method to do so - and this should not be in any way a novelty as for years now that the community team (the blue posters on the forum) have publicly mentioned that the support staff function does not include reporting bug or collecting data about them.
You can provide your feedback and report the bug through our forums, using the following link: PC Bug Report - Diablo IV Forums<> />
Once more, thank you so much for reaching out to us, hoping I was able to shed some light on your subject.
If you have more questions regarding other cases, don’t hesitate to contact us!
GM Akotomemik.
Blizzard Entertainment."