Xbox 360 console lock between 4th and 5th act

Hello. I have an Xbox360 console in the slim version. After 4 acts, at the very end, after talking with the NPC, I have a question whether to go to the next location, after approval, the console starts reading from the CD and then freezes and does not respond to anything except the off button, I note that I checked the console too cold and warm :). For all 4 acts the game worked without any problems.
Can anybody help?

probably not be able to help… 360 is so far out of dev help/support i think only a handful of ppl may still play it because they never upgraded to last gen consoles x1

I remember this issue and there is a way to fix it but I can’t recall what that is.