Last night +10 TIme Zone at 11pm, number of players from all over the world experience server errors where people get kicked into the lobby but not completely DCd. Can’t get back in unless closing the game for good and restart it. Unfortunately this induce character death straight away. For hardcore players like me, it was devistating. Submitted a ticket because I feel like it was not my fault on this death.
GM connected straight up trying to pin point blames on me. “Oh I have found you have an overlay” I responded I have played 6 hours with it with no problem. Then he responded “It’s not our servers problem because Telstra have network updates between 11pm -12am” I was pissed off and accepted that because I cannot fightback with that statement. Note that Telstra is the company that is responsible for infrastructure of australian network.
I asked if they cant retrieve my character is there any leveling compensation he can try to help. Nope, no help.
Conversation dropped and I reminded myself, when I was in the lobby with the other DCs someone did ask if its an Australian thing. And people responded no, its happening in EU and some other places as well. That makes me think blizzard Game Master are bunch of liars and dont wanna do anythings.
The person approach to “solve problems” absolutely disgusts me.
On top of that, see my ticket. Ticket Number: US68354598
I hate customer services dont even bother read your name properly.
Was playing fine till just then. Had 2-3 disconnections in a row not due to self internet issues. My character is a hardcore character and I worked hours on it.
Its not a normal dc, i was in the lobby talking to others fine.
11 hours ago
Good day Chung-Yin,
Thank you for contacting us. This is GM Katzelia and we just chatted previously.
After checking the situation, we could be sure that this is not our server’s issue, but it’s the major ISP was updating their Internet, causing the dropped this time.
It is said that they will perform the maintenance at around 23:00 - 24:00 AEST every day and sometimes causes such connection issues. If you wish to have a better connection, please kindly skip the games within this period of time.
Your understanding is greatly appreciated.