"This character is already logged in"

Xbox series s. I have been offline for over 2 hours now. How is my character still connected to the server?. I tried choosing another character, I get stuck at a infinite black screen and it forces me to force close the game.

Wtf is this?. If someone at blizzard sees this. Please disconnect joejoebaggin from the Xbox servers.

Also. Where do I submit a ticket for console?. I only see options for mac and windows.

They’re a lot more likely to see it if you post it in the right forums…