There was an error loading the hero. (Code 395002)

How did this happened:
I was leveling my first character of PTR. While doing the new season content: portal, I entered the new depth and everything there was frozen. I could walk, but no casting. “It must be a lag, and it will kick me out soon” i thought. Opening journal = blank window, nothing was working beside one thing: chat. Clicked ESC and tried to leave, but buttons do not work. ALT+F4. And now I am stuck in an error, ‘There was an error loading the hero. Please try again. (Code 395002)’, while opening/loading the game.

Additional information:

  • Character : Monk
  • Level : ~40-~50
  • What i was doing: bounties
    PC specs:
  • Rtx 2080 ti from MSI
  • i7-8700k (overclocked)
  • 2x8 gb Ram 3200Mhz
  • 1tb ssd drive

Summary:
Going through the new seasonal contents’ portal into deeper layer froze everything beside chat. Causing possible save corruption and inability to load the character while loading the game.

Update:
After a couple of more tries i am finally in and everything seems to be fine.

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