There was an error loading the hero. (Code 395002)

How did this happened:
I was leveling my first character of PTR. While doing the new season content: portal, I entered the new depth and everything there was frozen. I could walk, but no casting. “It must be a lag, and it will kick me out soon” i thought. Opening journal = blank window, nothing was working beside one thing: chat. Clicked ESC and tried to leave, but buttons do not work. ALT+F4. And now I am stuck in an error, ‘There was an error loading the hero. Please try again. (Code 395002)’, while opening/loading the game.

Additional information:

  • Character : Monk
  • Level : ~40-~50
  • What i was doing: bounties
    PC specs:
  • Rtx 2080 ti from MSI
  • i7-8700k (overclocked)
  • 2x8 gb Ram 3200Mhz
  • 1tb ssd drive

Going through the new seasonal contents’ portal into deeper layer froze everything beside chat. Causing possible save corruption and inability to load the character while loading the game.

After a couple of more tries i am finally in and everything seems to be fine.

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