Hey folks - Just passing off some info from our dev team here.
Big thanks to everyone who has spent time so far in the PTR, we really appreciate you testing out the new seasonal theme and the feedback so far has been very helpful.
They wanted to chime in really quick and talk about the server issues we’ve been seeing so far, and what we’re doing to help mitigate them. We’re very excited to continue trying new seasonal themes out, but a direct result of some of these new things we try is increased load on the server. In our pre-PTR testing, we try to get as good of an idea of the impact these changes will have on the game servers, but we really do get the best look into this once we open it up to players. For example, when we released the theme last week, we were able to fairly quickly identify a issue that was causing drops from games, and a fix for that was released late last week.
As of right now, we’re continuing to dig into the lag problems folks are seeing, and appreciate everyone’s continued patience while we identify options for improving performance, or reducing load.