Seasonal challenges wont finish

So far im on torment x and have completed a lvl 70 rift about 10 times now in under 6mins and its not giving me credit for the challenge.

Are you doing the Nephalem rift (not Greater Rift) on T10 in under 6 minutes?

Ive tried both and no luck. Just finished one in 4:40

Usual reasons…

  1. You’re doing a Greater Rift (purple portal) instead of a Nephalem Rift (yellow portal)
  2. You’re doing a Nephalem Rift at the wrong game difficulty (we’ve seen people confuse roman numerals lots of times)
  3. You’re doing a Nephalem Rift on a hero that’s not level 70 yet.
  4. You think the time ends when you kill the Guardian. It doesn’t. The time starts when you open the portal and doesn’t end until you speak to Orek back in town to close it.
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Twas number 4. Ur rocking. Thank ypu for ur time

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