I don’t play on console, so I’m not sure how different it is from PC. But,
- From the reports I’ve read: Console players are creating a Season 22 Character and completing the Challenge Rift. But, when they try to switch back to their Seasonal Character, they find their Seasonal Character is converted to non-Season.
- They also report they cannot collect the Challenge Cache, which is what I don’t understand.
- On PC the Challenge Cache can be collected by any Character you have: Season, non-Season, Normal or Hardcore. However, that Character must exist before you start the Challenge Rift. (That’s why players are reminded not to run the current week’s Challenge Rift until after the Season starts and you’ve created or rebirthed a Seasonal Character).
If the Challenge Rift data was saved, those console players should be able to collect the Challenge Cache on a non-Season Character. But, not on a Seasonal Character.
Best case scenario: The Challenge Rift data was not saved and those players can run the Challenge Rift again.