The latest PTR pop-up build has been updated with improvements to address the freeze issue. We’re looking for more feedback from folks who encounter the issue and ask to share your D3Debug.txt files via pastebin on this thread.
Looking forward to hearing on how the build is performing and I’ll be chiming in for new updates to share. Hope you’re having a wonderful day!
you’re so close. 110 ms freezes (more like little jerks) and never more than 2 in a row.,…
Phase 3 ~100ms FMOD Error sound not ready - micro freezes Starting line # 1669
Whirlwind Barb PTR GR120
Phase 3 ~100ms FMOD Error sound not ready - micro freezes Starting line # 848
Whirlwind Barb PTR GR110 Freeze #2
Getting the same 100ms mini freeze others are. So close to fixed! Great job so far.
D3Debug - Inna Monk in Greater Rift
D3Debug - Whirlwind Barb in Greater Rift
D3Debug - Whirlwind Barb in Greater Rift #2
D3Debug - Roland Crusader in Greater Rift
Settings
Phase 3 ~100ms FMOD Error sound not ready - micro freezes - line # 967 & 2049
Monk Tempest Rush with Patterns of Justice
Two GR110’s back to back
Phase 3 ~100ms FMOD Error sound not ready - micro freezes - multiple freezes
Firebirds Wizard
Can’t run with Convention of Elements on at all have to remove before playing or game micro freezes all the time!
Phase 3 about 100ms FMOD sound ready several micro freezes.
Tal Rasha build Wizzard
Conventions of Elements is always on…
Much better then Phase 2 (link must be copied to browser)
https://pastebin.com/embed_iframe/ji9cCiCp
yes, same here.
a lot of FMOD errors now, but all in the range 100ms to 120ms. No hard freezes.
Even Hardcore is playable now.
Make a hotfix, let us ALL test this.
Now!
hi, your log says you are running Windows 7/64.
???
Make the step to Windows 11! take your W7 key and all will be fine.
@Boing, that would only be true if the computer has either TPM 2.0 or the firmware version of it. Along with a CPU that is on the list of CPUs that can handle Windows 11. Plus AFAIK Windows 11 isn’t out till the end of the year.
Phase 3 results
PTR_d3debug_8-9@1700_to_8-10@0330.txt
https://drive.google.com/file/d/1cX7qJjlJN_DqC6-YiCO95NW7OBvwEkDs/view?usp=sharing
WinMTR_long_capture_8-9_to-8-10.txt
https://drive.google.com/file/d/1LQ8C2_P6JBvU-WhukdAnQuKiAGxPnx4I/view?usp=sharing
D3PrefsPTR.txt
https://drive.google.com/file/d/15_nhyR7q4Sk2mElFtMiEMIcOVTLsGzdc/view?usp=sharing
I changed my channels from 16->32 and mode from mono->stereo sometime during today’s test.
Logged continuously for ~10 hours
“FMOD sound ready in” 3ms - 80ms
I noticed the sound stack appears to have reinitialized itself a couple of times in d3debug after message: Releasing FMOD sound with incorrect open state and loading screen disabled. In full disclosure, I had two clients open, the live US client had it’s sound disabled and the PTR client did not. Also made the above mentioned changes to my settings. Did not see this in round 2 despite the same setup.
ae1-br02-eqla1.as57976.net continues to barf latency >1000ms occasionally (worst sample in period 4718ms). Client performance suffered during the spike I watched happen firsthand around ~2:20am, but did not disconnect
Minor but non-zero packetloss today. Lost 1-2 out of 50,000. Lost 5 to above device (0.01%).
PTR client stayed connected for ~10 hours without a disconnect
…but so did a live US client, so I can’t offer any conclusions.
I did a few rifts without major issues, but spent most of the day background monitoring in town since my worst issues seem to be independent of what I’m doing.
Beside your statements (all right ofc.)
Who is running W7 in this days?
W7, W8,w8.1 and early W10 up to 1909 never had any problems with freezes.
If your pc can TPMf AND uses Secure Boot then W11.
22000.120 is in beta now and works very good for me.
Even an old Notebook with 4GB RAM runs well!. Intel TPMf active.
Good log!
Im afraid, Blizzard dont looks at Google Drive logs. There was a statement early somewhere about that.
Your errors:
same here, mostly if i take a USB Dolby Device as Sound Output.
But the fact: NOT ONE freeze here!
Im afraid, Blizzard dont looks at Google Drive logs. There was a statement early somewhere about that.
Unless you can provide a source for that assertion, let’s not spread misinformation. We’re posting there because our logs exceed 512K, the pastebin limit, as discussed previously in this thread. Also, let’s show some respect for the people trying to help us by not posting a lot of off topic replies.
At least techsupport.
Hth, only experienced micro freezes.
D3Debug
D3prefsPTR
Phase 3 testing: Solo Firebird Wizard / GR125
The game is very playable. I got only a few micro lags from 100-110 ms.
The second log is without CoE ring. I don’t think the ring or area damage causes the lags.
By the way i have noticed that the fmodex dll is the same version as the live game. Why didn’t you try to update the library itself? It is possible that the new version fixes the Windows 10 20H1+ compatibility issues.
New PTR, new Test
FB-Wizard GR125:
WW-Barb GR125:
I’m glad that others see improvements, and i also haven’t seen a freeze yet…
However, the Firebird Mirror Image stuttering Issue has not seen any improvements in any of the 3 Tests i did.
I know Blizz doesn’t want solution-ideas (since we haven’t really an idea what’s going on behind) but maybe we could disable the sound of Mirror Images (especially the Flame Blade casting) completely for a PTR test?
These stutterings are pretty much only when the MI cast a Skill.
I’ve made some tests with different Skills for the MIs to cast (Magic Missile, Shock Pulse, Arcane Orb, Wave of Force), and it’s pretty much on every skill (some more some less):
Edit: I’ve just copied the “working” fmodx64.dll into the PTR to disable sound and check if these issues (fmod sound+freezes and Mirror Image Stuttering) are even connected, and i can confirm that disabling sound “fixes” all these issues.
No freezes (even during the full screen of the mobs and elites) (so FMOD max was 30ms), but was one disconnect (due to the error 1016) in town…
https://pastebin.com/embed_iframe/bMW1bxnn
Tomorrow I’ll continue to test…