That does not make logical sense and defeats the purpose of a Silence as opposed to a suspension. It also contradicts what we were told here by multiple people on the US forums. Also contradicts what I was directly told by the US CM - AND there is a bug request in to the Battlenet team to fix it - which would not happen if it was not a Bug.
I would argue that the CS support staff who answer tickets and appeals, are not likely to have information from the Devs and Bnet team directly. I mean that is how it currently works - in that you can’t play D3 - but it is not by design.
I find that because D3 does not really have support, that the ticket teams don’t know a lot about it. Until I hear from someone on the US side on the Diablo team (not a GM who takes tickets), I am going to go with the original info that it is a bug that as not intended.
Me asking about when they fixed a similar game bug -
Diablo Game Producer replying to me
Tech Support replying in the TS thread.
All further threads have been placed on the Bug Report forum.