Thank you !!
I think this is new… I seem to remember several posts by « angry » players (ok, perhaps not angry… but really frustrated players) that couldn’t get their seasonal hero to collect the Challenge Rift reward; the answer to these players had always been that, not only did they have to create their seasonal hero BEFORE doing the Challenge Rift, but also needed to start a game with it. For example, in the “New + Returning Player’s Guide” for Barb, it suggests to:
Perhaps this is Blizzard’s reaction to this issue ???
Thank you again for researching this and, importantly, posting about it.
Cheers !!