[Main Thread] Windows 19041 - Freezing for 5-10 seconds

I have the same problem with my new gaming PC. Blizzard PLEASE FIX THIS PROBLEM

Blizzard does not take care about you guys or this error.
It is still present after 2 years.

A fast and short solution can be to disable the entire sound for the Mirror images and spectral blades.
Seems impossible for Blizzard since they have no guys working on this. For this reason we have to disable the entire sound of D3 with the fmodex64 workaround which helps to prevent lags and disconnects but you have to play without sounds…

Horrible what Blizzard is doing.
that is one reason why they are getting worse and losing players.

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I believe they did NOT fix the freeze issue with 2.7.1. The fmodx64.dll is untouched!
If so this company is a disgrace to all faithful D3 players…i can’t put my frustration into words.
Even with 717 replies and nearly 85k views in this thread this severe game breaking issue is COMPLETELY IGNORED. Unbelievable.
I will never ever buy Diablo 4 if they handle “fixing” important bugs in that manner.

UPDATE: Well done, STILL 5-10 sec freezes on my Razer 17" Notebook with mobile RTX 2080! Nothing happened…Nothing fixed. Thanks.
Replacing the fmodx64.dll again fixes this severe problem but you will have no sound at all. Looks like all the players that suffered from this problem are done with D3.

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That’s when you buy graphics for a lot of money and AMD goes fine

Freeze is from game or server. You can do nothing until Blizzard fix it…

Still happening all the time in Season 24

Having freezes that exceed 10 seconds now actually, lost a hc character to it, not sure if i can be bothered lvling another

omg when is this thing going to get fixed??? Lol… Waiting for an official fix from the D3 team.

Oh boy a new season! I can’t wait to ignore it because this issue persists!

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I had posted (much) earlier in support of the StarCraft 2 fmodex64 dll band-aid-ing this.

I just noticed (after getting booted) that an update today has put an fmodex64.dll file with today’s datetime stamp into the x64 folder. Fingers crossed that this might be a fix???

Will be testing once I can get back in and report.

Same problem here! FIX IT!

:exclamation: :exclamation: :exclamation: :exclamation: :exclamation: :exclamation: :exclamation:ASAP :exclamation: :exclamation: :exclamation: :exclamation: :exclamation: :exclamation: :exclamation:

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Yup still happening in season 24.

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I died again on Win11 and game froze. I think it server side issue. When server get freak out, your client will freeze. Lost another HC character and thats it for this season.

its Windows causing the issue, incompatible with the version of fmod used when game created. Can only be fixed when blizzard update the fmod version, which they clearly are not interested in doing, this bug is well over a year old.

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My god so glad it isn’t just me. I thought it was my oldish pc parts (6th gen) So i went out and bought a new 10th cpu and mobo and still have this issue stupid issue. Then i thought it was my 1080 graphics card was gonna go buy a 3080 but so glad i didn’t and found this post lol. Blizzard please fix this issue I only started getting it since season 23 and only happens afrer gr90s…

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Fixed everything on my side!

  • Router updatet.
  • Dealt succesfully with my provider. So no major problems here anymore
  • Complete new and updated hardware setup.

Everything works fine: PoE. Civ6 online. Stellaris online.
Except D3. My latency goes constantly through the roof!

If you still insist on this always online crap, you’ll have to fix your code!

The fmode error causes freezes and not latency issues.

Same I could play League of Legends, Overwatch, Minecraft, Killing Floor 2. Basically any other game with no lag or freezes or fps drops. I only get random freezes and crash to desktop from Daiblo 3. There’s no way its an issue with my ISP, and looking at all these complaints it has to be an issue on their side.

Where is official fix? Can we at least get another blue post about the D3 team “working on a fix”? Hellooooooooooo??? This season maybe?

There is no doubt that this is a diablo 3 only issue. This topic exists since 1.5 years now. For many people the fixes didn’t help and blizzard still didn’t fix it. It’s a shame. This is the reason why I don’t play HC anymore and even think about stopping completely. In my 30 years of playing games and beeing a fan of blizzard specificly I never had such silly issues.
This has to stop.

`https://streamable.com/idrk4s`
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Well this is not true. The real reason behind the problems is your Operating System (or parts of it). If you would google Fmod issues for development you would quickly realize that microsoft messed it up. In every developer space there is problems with it. Soundengineering, gamedevelopment etc.

First problems with diablo3 however showed up when microsoft introduced windows 1809 with an updated sound system. (oct 2018)

Back then setting the soundchannels to “lowest” ingame fixed the majority of issues.

Diablo3 is using fmod as Sound engine, which relies on c++ libraries currently using the 2015 distributable. Since win10 2004 released 6/2020 microsoft decided to change how distributables work, they merged the 2015/2017/2019 C++ Redistributables together so that you would only ever need one of them and not on a specific location. At this point everything started to escalate pretty hard.

The lag/freeze that occurs is just the delay/inability of the Fmod.dll finding its library counterpart on your disk.

All games using Fmod as sound engine are more or less affected, a list of games that are using fmod can be found on the fmod wikipedia entry (its alot cant post links)

League of Legends for example switched its sound engine because of this.

Using a windows 10 version prior to 1809 fixes close to every major problem with the game. Such as Fmod delay and not properly working ingame FPS cap.

There is nothing Blizzard can do, but maybe switch to a different sound engine. Its not the games fault, its microsofts.

But you yourself can do alot of things. Running win10 1709 or find a c++ package that places the files at a place easy to find for your fmod.dll. I got one, but since its based on an executable that also does a little more i really shouldnt share it on official d3 forums. But i give a hint its available at majorgeeks

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I even wrote that I did all the fixes(including FMOD) and it doesn’t help at all. I know that issue for 1.5 years and did all the fixes. It also has nothing to do with my system. Lets say theoretically you’re right and the reason for the issue is a win update then it’s up to the game developer to remove that issue, not for the user to use old win core updates so it can work.

Also: I tested it on MANY systems (I’m a self employeed IT guy myself and have a ton of hardware lying around and a ton of systems) and the issue exists on all systems.

You yourself said that LOL switched the sound engine because of it so why isn’t blizzard doing it?

I never use sound in D3 anyway so it always was disabled and then I even did the FMOD fix - again - without improvement.

My main computer alone is worth 4k+ and I can play ANY game absolutely 100% lag free with 144 fps capped (to hz) and CSGO with 500+ fps. There isn’t even one single other game out of 250 I played since these 1.5 years which had any lag, stuttering or anything else at all.

So nice that it worked for you - and some others - but for a ton of people it doesn’t work and it’s not a user or microsoft issue (even when it first was because of a microsoft update, game developer have to adapt to that and not vise versa).