Lost all characters on Xbox1

Hi, I was playing Diablo 3 on Xbox 1, invited my other account on the same xbox to a game, and it said that network game failed or something, then ALL heroes on both accounts was gone. All things in the chest is still there, and the paragon level is still there, but all heroes and their equipment are gone. I’ve been in contact with Xbox Live, and tried everything they said, but nothing, they are gone all the same. They said that only Blizzard could get them back. I could start all over again, trying to find all gear, but, I’ve 2 prepatched Etched Sigils which I “really” want back.

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Hey I have same problem please reply me

Blizzard cannot help you. I had a look at cloud storage on the XBOX consoles but it’s weird (I’m on PS4):

https://www.cloudwards.net/how-to-use-xbox-cloud-storage/#:~:text=In%20%E2%80%9Ccloud%20saved%20games%E2%80%9D%20you,to%20start%20using%20the%20cloud.

do you have cloud storage turned on for Diablo 3? If so, Microsoft, in theory, should be able to retrieve a back up copy of the saves from a technical point of view, but I highly doubt that they would actually do this.

Sony lets you keep your saves local, but you can elect to either manually or automatically copy said saves to the cloud, which is a far better system than Microsoft’s one imho.

This is not the first post that I’ve seen about losing all characters on the XBOX and it sounds like a bug within Microsoft’s O/S on the XBOX to be entirely honest.

I also found this page too…

https://answers.microsoft.com/en-us/xbox/forum/xba_gapp/recovering-deleted-game-save/7d15f205-fa2c-4a93-aa8d-f00cb88f7962

by now, it’ll be too late to try and recover a “deleted” save as your XBOX would have synched to the cloud.

I would recommend turning cloud saving off to be honest, and having a daily regimen of backing up to USB:

https://www.babyusb.com/Help/save-ps4-xbox-game-data-usb-drive#:~:text=How%20to%20save%20game%20data%20to%20a%20USB%20drive%20on%20an%20Xbox%20One&text=Select%20the%20data%20you%20want,are%20transferring%20the%20data%20to

sorry I can’t be of any more help.