I know what was in the TS thread. That was before they realized there was a bigger issue. Araxom is not part of the Tech Support Forum Agent group. He is at the Irvine headquarters where as many of the TS folks are in Austin TX. It can result in some slow communications.
Meteor, that should answer your question too. Things happen…and it can take time before all the groups get on the same page.
Step one - try these basic steps please.
Step two - realize that is not helping and there is a bigger issue
Step three - put a notice on the launcher and let folks know the bigger issue is under investigation.
Those all happened within a few hours. Not unusual at all. I guess they could have said nothing until they knew exactly and not responded at all in TS, but that seems unproductive.