I cannot get the PTR to open at all (RESOLVED)

Earlier due to internet going on it crashed and when I returned I was informed some files were not right and it wanted to scan it… so scan it it did . When I try to play it says game is running and nothing happens. I looked in the files and noticed 2 entries for ptr one before and one after. Should I lose one of these or is this normal? Took first one out and same thing. Just spins and spins and won’t allow anything else to stay on screen. Day 2 Still struggling. It opened up and once it gets past the que it stops responding. HELP Problem has been resolved. Probable corrupt or missing files. Reinstall fixed. Topic can be removed if so desired.