How do i get diablo to open my save

I managed to find my old diablo 3 save in the ps4 cloud. I downloaded it to my ps4 but when i start up diablo 3 and click import it tells me no exports are found. As i dont have the same ps4 anymore how do i get it to read the save and give me access to my old character. The save details said characters and stash. Please help thank you.

Thr import save function is not for your psn cloud saves, it is there for last gen players. Last gen console d3 allowed the player to upload their save data to blizzard servers for temporary storage. If the player uploaded save data from last gen console via this method, then they can use the import save data function on new gen (ps4).

Im not sure how PSN handles their cloud saves, but on xbox, once the save data has been retreived from microsoft cloud, it is placed in the appropriate place and the game loads it upon starting the game. This of course only works if the save data is for the account that is logged in.