Game will not launch

[MasterKiller-1289]

I used to have tons of connection issues with D3, but now the game won’t even launch anymore. It starts, and then goes to a gray screen, then the process dies.

I am displayed with this error code:

2E694072-DDFC-425D-91B0-1FF91107B2F6

Any ideas?

[Boubou-1741]

Hi: Just a guess in the dark… are you using a Razer keyboard and/or mouse ? if you do, see Blizzard’s post here:

Known Technical Support Issues - [Updated June 21, 2020!]

Gray or white flash before Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with past builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Diablo III Workaround Go to the Documents folder. Select the Diablo III folder. Open the D3prefs.txt file using Notepad. Add or Edit the following line. The value should be 1, like so: DisableCh…

[MasterKiller-1289]

well I will be I do have a razer mouse, but not a keyboard. I don’t have any SDKs running on my PC though

[Maskraider-3992]

If you have Razer products, follow the instructions in the given link.

Check if those DLL files exist. If they do, uninstall the software and check again. If the files are still there after uninstallation, you need to delete those files manually. Read the linked article for details.