Game Freezing If Achievement Opened (Upon Gaining)

When I obtain a new achievement and click on it to see the Achievements list, my game client can hang. While it sometimes recovers, it doesn’t always. Last night I lost a primordial ancient after accidentally clicking on the achievement banner before I was able to grab anything from the first GR70 clear (resulting in a hard-locked computer that required me to sign out to kill the D3 process… at least my HC char was still alive).

Has anyone else experienced hanging or stalling out when accessing the Achievements screen?

Is there anything that can be done to prevent this incredibly mundane yet destructive bug from happening?

5 Likes

One world-wide pandemic later, this is still an issue.

2 Likes

Yep. Same, and I did a fresh install of D3 couple days ago.
(Also noting, I got the D3D error on startup once or twice, but then it seemingly went away on its own… dunno. My system is more than powerful enough to be running this old game which I’ve played before and long upgraded since then.)

But twice now, if I click an achievement after killing a boss to see what it is, the game will freeze and mouse icon turns into a spinny circle. Program does not recover from this.
This stuff never used to happen…

Can confirm I just had this happen as well, during bounties too… killed Malthael and clicked whatever achievement he gave, hard freeze.

Still happening even now. Here is my D3Debug.txt full pastebin link D3Debug.txt

----------------------------------------------

GetLastError() = 183
Cannot create a file when that file already exists.

<ERROR-0>
<no message>
</ERROR-0>

2021.04.08 10:39:40.482876300	UnhandledExceptionFilter
2021.04.08 10:39:41.244012900	Saved dump file to 'C:\Game\Diablo III\x64\App-0.dmp'
----------------------------------------------

***** UNHANDLED EXCEPTION: NONCONTINUABLE_EXCEPTION (c0000025)

<STACK-0>
------------
Stack Crawl:
------------
DBG-ADDR<00007FF6ED5869F0>("Diablo III64.exe")
DBG-ADDR<00007FF6ED582BB4>("Diablo III64.exe")
DBG-ADDR<00007FF6ED5BA34E>("Diablo III64.exe")
DBG-ADDR<00007FF6ED5BA26E>("Diablo III64.exe")
DBG-ADDR<00007FF6ED57FC81>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D2FB9>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D18EC>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D16BE>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D17E2>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D17E2>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D17E2>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D17E2>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D17E2>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8D12C2>("Diablo III64.exe")
DBG-ADDR<00007FF6ECD19474>("Diablo III64.exe")
DBG-ADDR<00007FF6ECD2771C>("Diablo III64.exe")
DBG-ADDR<00007FF6ECD2657F>("Diablo III64.exe")
DBG-ADDR<00007FF6ECA63054>("Diablo III64.exe")
DBG-ADDR<00007FF6ECA609D3>("Diablo III64.exe")
DBG-ADDR<00007FF6ECA5CEF0>("Diablo III64.exe")
DBG-ADDR<00007FF6ECD264BE>("Diablo III64.exe")
DBG-ADDR<00007FF6ECA5C49D>("Diablo III64.exe")
DBG-ADDR<00007FF6ECA5C5AD>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8ECFE3>("Diablo III64.exe")
DBG-ADDR<00007FF6ECD1EAB3>("Diablo III64.exe")
DBG-ADDR<00007FF6ECD1DA09>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8232BB>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8208AC>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8ABB27>("Diablo III64.exe")
DBG-ADDR<00007FF6EC8AB33A>("Diablo III64.exe")
DBG-ADDR<00007FF6ED25B48A>("Diablo III64.exe")
00007FFB242AE858 USER32.dll CallWindowProcW+1016
00007FFB242AE299 USER32.dll DispatchMessageW+601
DBG-ADDR<00007FF6ED25AD39>("Diablo III64.exe")
DBG-ADDR<00007FF6EC73DCEB>("Diablo III64.exe")
DBG-ADDR<00007FF6ED5CD7F7>("Diablo III64.exe")
00007FFB24BF7034 KERNEL32.dll BaseThreadInitThunk+20
00007FFB257C2651 ntdll.dll RtlUserThreadStart+33
38 frames dumped

2021.04.08 10:39:41.305527700	XLocalHeap 0000018C93FF46C0: Nodes used: 188833, Memory used: 805300160/805306368, Wasted by nodes header: 6219904, Biggest contiguous free block: 2464, Biggest contiguous allocated block: 67108864
2021.04.08 10:39:41.316623100	XLocalHeap 0000018C9E234080: Nodes used: 565577, Memory used: 67108864/67108864, Wasted by nodes header: 18309504, Biggest contiguous free block: 0, Biggest contiguous allocated block: 2016

***** ENCOUNTERED ERROR DURING ERROR HANDLING!

this bug has been around since launch. can confirm because I know I reported it about a month after launch.

I have the same problem. I click on an achievement in the log to open the achievements and see what it is, and the game freezes. I can’t even close it with alt + f4 or task manager. I have to restart my computer.

Hey there,

Do not re open old threads, even if your symptoms are the same, the causes are not likely related for an issue last touched on in April of 2021 which itself was necro’d from December 2020 which itself was necroed from Jan 2020.

If you are experiencing an issue and cannot find a current active thread detailing your issue, create a new post with the issue in the title and the details of the issue in the body of the post. That will allow our community to best assist.