Game fails to load

[Nicole-1893]

@Oklahomie-1887

Problem signature: P1: Diablo III64.exe P2: 2.6.5.58979 P3: 5cccd62a P4: RzChromaSDK64.dll_unloaded

Your issue is likely related to this pinned thread:

Known Technical Support Issues - [Updated June 21, 2020!]

Gray or white flash before Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with past builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Diablo III Workaround Go to the Documents folder. Select the Diablo III folder. Open the D3prefs.txt file using Notepad. Add or Edit the following line. The value should be 1, like so: DisableCh…