Game cutting off with error message

Technical Support
1

D2D09FFD-8BB4-49C3-BBCC-60F4AB13D54E game is cutting off after 5 minutes of play

2

Hey there,

Looks like the game is crashing due to the Nvidia drivers or a problem with the video card. Lets try wiping the Nvidia drivers using DDU and then reinstall the latest hotfix driver.

  1. Download DDU here
    • Click on the first link under “Announcements” titled Display Driver Uninstaller (DDU). Then click the “Official Download Here” link to start the download.
  2. Run the .exe file and extract the contents to the default location. Open the new folder and run the Display Driver Uninstaller.
  3. You will get a pop-up saying it is recommended to reboot in Safe Mode, feel free to ignore this if you are not familiar with how to get into Safe Mode. To start the removal process, click on “Clean and restart”
  4. Once the PC restarts, go ahead and download the current drivers here: Error | NVIDIA
  5. Run the driver installer and use the default/recommended install steps.

If the issue returns go ahead and reply with your DXDIAG:

  1. Press Windows Key + R.
  2. In the Run window type dxdiag and press Enter.
  3. In the DirectX window, click Save All Information.
  4. Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad.
  5. In the posting section here hit the </> button for “Preformatted text” then paste (Ctrl+V) the DXDIAG contents. That’ll make the information much more readable.

If you are unable to post this due to the length of the DXDIAG, please feel free to use pastebin.com and share the link with us instead. Use the </> button as well in order to share the link.

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D2D09FFD-8BB4-49C3-BBCC-60F4AB13D54E So far installing the new nvidia driver has helped still having some glitches, will try uninstalling GeForce experience to see if that helps

4

Responding here so you can reply back if needed, Scorpion! If the problem continues, please include the DxDiag file. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
DxDiag Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

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