Game Crashing on Startup

Technical Support
2

Hey, Shadowlord! I wasn’t able to find any crash reports sent to us? Do you receive any error messages or the ID when it crashes?

If you do have a Razer product on the system, try disabling the Chroma Effects.

  1. Go to the Documents folder.
  2. Select the Diablo III folder.
  3. Open the D3prefs.txt file using Notepad.
  4. Add or Edit the following line. The value should be 1, like so:
    DisableChromaEffects “1”
  5. Save the file and try Diablo III again.

This can impact other games. If you are seeing similar behavior with other games, the guide here should help address the Chroma concerns with other games as well.

If it does continue or there are no Razer products, could you gather a DxDiag file? Copy and paste the text file created and paste it between two ~~~ like so:

~~~
DxDiag Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

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