Game Crashes randomly

Hello,

Diablo 3 is currently crashing every now and then with a meaningless error message
Message ID would be BA80C4E1-2E89-4D6F-A6BE-E216B9FFD1C8
There is nothing direct in the logs that I collected with the Globlin Log collector.

The only thing that is clear is the reference to a memory access violation error.
***** UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005)

What has been tried so far:

 Repair game files
 Exceptions for the processes in the Anti Vir program
 Start the game as administrator
 Run game in compatibility mode
 Reinstalled Battle Net Client
 Windows is up to date
 Update of all drivers

Nevertheless, the game smeared unexpectedly with the error.

Can you get more information out of here? What can you do?
Reinstall the game from scratch?

Kind regards

Hey Abdul,

Those error codes usually do create logs for us to go through and see what is going on. I’m afraid in this case the crash log does not give me much to go on as far as what is causing the crash. Let’s try a few things here if it does not work a ticket with system files may be the next best course of action for a deeper look at what is going on.

  • If you are running any overlays, whether it be Discord to Nahimic please disable the overlays at least.

  • Let’s reset the settings for Diablo 3. Go to the Documents folder.
    Select the Diablo III folder.
    Select the D3prefs.txt and delete it (this will be recreated)

  • New user admin account.