Game crashes before start

Hey, LasKi! The crashes here look like something permission related. I am curious based on the behavior if Razer Synapse may be what’s causing the problem. Would you happen to have or had razer before? Could you try the following?

  1. Go to the Documents folder.
  2. Select the Diablo III folder.
  3. Open the D3prefs.txt file using Notepad.
  4. Add or Edit the following line. The value should be 1, like so:
    DisableChromaEffects "1"
  5. Save the file.

If the problem continues, please include a DxDiag file . Copy and paste the text file created and paste it between two ~~~ like so:

~~~
DxDiag Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456 )

@KILLERx14, I wasn’t able to find any crashes sent to us, but in case it may be similar, could you try the steps above? If the problem continues for you, please start a new thread. These crashes can vary depending on the cause and troubleshooting multiple different issues on one thread can cause some confusion.

@KainV, thanks for sharing what helped with the lock ups in your situation! Reinstalling the game or a repair scan is definitely a worth while step to try.

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