EU Server - Unable to start a Softcore Seasonal game - Code 317002

Technical Support
1

When trying to start a Softcore Seasonal game on the EU server (00:35 UTC) getting the following error

Warning!

There was a problem creating a game. The game servers for
your game mode may be unavailable at this time. Please
make sure you have the latest Diablo III client by restarting
or try again later. (Code 317002)

OK

Still able to log in, authenticate, retrieve hero list, use chat channels, etc.

https://i.imgur.com/R78n7FK.jpg

1 Like
3

Seems to be working again now (00:55 UTC).
Let’s see for how long.

5

We received a response on EU forums confirming there had been a brief outage…

6

im getitng a 3150000 error man wtf do i

7

Your problem has nothing what-so-ever to do with last night’s brief outage…

Error 315000 - Chat Silence - Only available to party leader

There are two scenarios for this.

First…
It’s a temporary bug which can usually be resolved by switching to another hero and then back to the one you wanted to play on, changing which pet the hero has selected, and so on. Alternatively, closing and re-starting the client should resolve it.

Second…
If you’ve received an in-game chat silence penalty from any Blizzard game.

There is a long outstanding bug (since October 2019) whereby if you receive a chat silence from any Blizzard game, you will be unable to start or join a Diablo III game session. This will last until the silence period is over.

If you have received a chat silence, you will have been sent an email to your registered address with an explanation of why the silence was issued, and how long the penalty period will last. For a first offence, it’s 24 hours. For subsequent offences, the penalty period doubles each time, i.e.

Offence

  1. 1 day
  2. 2 days
  3. 4 days
  4. 8 days
  5. 16 days
  6. 32 days (1 month 2 days)
  7. 64 days (2 months 4 days)
  8. 128 days (4 months 8 days)
  9. 256 days (8 months 16 days)
  10. 512 days (1 year 5 months 2 days)

…and so on.

If you believe you were incorrectly silenced…

If the penalty was correctly applied…

While it is theoretically possible for us to unmute players which might work around this, we’re not in the practice of reversing these kinds of account actions for this sort of reason. Regardless of this unexpected behavior, the accounts which have been muted were muted for a reason. If you have an extended duration suspension, a user of your account must have broken our terms of use several times. As such, the account actions will stand until they expire.

1 Like