Diablo is auto shutting down after start

Hi,
I cannot open then game. After I click “Play” button D3 logo shows, after a moment screen goes grey and then it goes back to previous screen (client) and buttons changes from “In progress” to “Play again”.
In list of precesses I can see “Diablo 3 Retail.” showing up for duration of launching and then it disappears as button goes to “In Progress”.

I tried to get logs as stated in:

But directory “…\Diablo III\InspectorReporter\ReportedBugs” is empty.

Game version: 2.6.7.64160
OS: Windows 10 Education, version 1909, (compilation no: 18363.476)

Note that I was playing last week quite a lot and it was ok.

Any ideas?

One of the most common issues is related to the Razer Chroma software.

Do you use any items that might use that software?

If so you can first try just disabling the effects inD3.

|a.|Navigate to My Documents>Diablo III > D3Prefs.txt|
|b.|Edit DisableChromaEffects “0” to say DisableChromaEffects “1”|
|c.|SAVE|
|d.|Restart Game|

If that does not work, the known issues thread here has more info on the Razer software. Known Technical Support Issues - [Updated June 21, 2020!]

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It helped! Thx a lot :smiley:

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Which one of the two fixes helped? I am sure other players would find that info helpful :slight_smile:

DisableChromaEffects “1"

i got Razer mouse. I realized this happened after soft update :smiley:

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