I am unable to successfully launch D3 Reaper of Souls -
After the Reaper of Souls logo appears I get a white screen and a crash with this error:
6ADEEDDF-BDDA-43FF-A1C5-02B0EDB35F2D
Hi : You should have posted that on the Technical Support forum… not Bug Report. Blizzard provides no support from this forum.
That long hexadecimal code is an event ID… a number that Blizzard can use to, sometimes, try to figure out what went wrong. It is not an error code by any stretch of the imagination…
Without more details on your system, we’re just guessing as to what could be wrong… current “common” errors are :
- you’re using a Razer/Synapse mouse or keyboard, or both… see Known Technical Support Issues - [Updated June 21, 2020!] - #2 by Zuvykree
- you’re using outdated drivers, especially those for the graphic video card… see Updating Your Drivers and Operating System - Blizzard Support
Other troubleshooting : Diablo III Locking and Crashing - Blizzard Support including Advanced troubleshooting.
If all of the above fails :
- Contact Blizzard Support : Contact Support - Blizzard Support
- Start a new topic on Technical Support and provide your DxDiag file… see https://us.forums.blizzard.com/en/d3/t/expertdiver-game-not-loading/515/2 for info on how to do that.