Cant install D2RS?please help!

Hey all. my friend bought D2 res like 2 months ago. since yesterday all he get is " this game cant be installed yet".

  1. we tried to logged out

  2. we tried to re-install the app for like 6 times

  3. we check the time is set right.

  4. we checked he paid the game

  5. we tried to enter his BN account from my pc and i could play it…

why does he have this problem!? thanks.

Because he’s not asking on the right forums…