Cant find purchased download

I don’t know BBcod or html I don’t even know what any of that means I just want what I paid for
diablo 3 eternal evil pack I can’t find the download

Hey there,

To install Diablo III download the Battle.net desktop app for Windows / Mac then find Diablo III under “All Games” and click Install.

If you purchased Diablo Prime Evil Collection that includes Diablo III and Diablo II Resurrected, you can also find Diablo II: Resurrected in the Battle.net app and install it.

Please note that Diablo II: Resurrected is not available on Mac.
Diablo II: Resurrected System Requirements

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I bought this game on disk roughly 10 years, I use to be able to play the whole game no issues now its only the starter edition.
How do I get the full game back?
im logged on with the same account, the region is correct.
all my characters are gone.
I still have the activation code on the disk cover.

Hi,

You will need to contact Blizzard Support with a ticket and see what they can do.

Provide the activation code(s) and any other relevant information you might have in the ticket (not online). You can reach Blizzard Support here: https://us.battle.net/support/en/help/product/diablo3/289/969/solution and click on the Contact Us button to start the process.

Thank you! I could not find this spot, and it seems very obvious once I read your support message.