PTR Pop-Up | Focus on Freezing Issue | Has Ended

Bug Report
51

Got the freeze very quickly when doing a GR.

https://pastebin.com/S4xrqBBg
https://imgur.com/a/KrP7cjA

Lets hope this helps find the issue, as I’ve been plagued with this for quite a while now!

52

Inna Monk in Greater Rift: Freeze occurred when using Dashing Strike into a group of regular monsters and a Rare’s minion and activating Mystic Ally. The Dash was cast immediately following the death of an elite group.
D3Debug
Settings

53

Just tested it and I have found out that the game froze without the error. That rules that out the window. Now it must be something else. So then I can jump on the PTR to see what the problem is.

54

1 more 10s freeze with GoD DH Solo

Log

Settings

55

I decided to take a break from farming Ethereal Weapons on the Americas Region and spend some time in the PTR Pop-Up.

Thursday, August 5, 2021 3:39 PM EDT

  1. Updated PTR and started game.
  2. Did a PTR Copy.
  3. Collected Follower gear from mail.

3:59 PM EDT

  1. Ran a T16 Rift — No issues.
  2. Ran Act 3 Bounty, Kill Siegebreaker. (Sometimes I lag here). No issues.

4:13 PM EDT

  1. Changed Sound Options from 64 Channels to 128 Channels.
  2. Ran T16 Rift.
  3. Halfway through the Rift I experienced a 5-second freeze.
  4. Normal Demon Hunter survived and finished the Rift.

4:31 PM EDT

  • End PTR Pop-Up game session.

D3Debug.txt (Pastebin)

If you need my system info, here’s my current DxDiag.txt on Pastebin.

56

ayyyy! Thanks for taking the time. Sending you digital-invisible-delicious-cupcakes

1 Like
57

Just lost a wiz to HC freeze death. It happened twice. The first time it lagged out for 5sec but it resumed game with 3 proc’ed death.
Same GR, second time completely frozen and dead character.

Don’t know how you guys by pass the limit for pastebin.
Attached full file here: (remove spaces)
https ://ufile.io/nou076qm

58

Hope this helps. This was a 5 second freeze, not the worse I have had in the past.

59

I posted a report. Why did you guys just deleted my post?

Pastebin will not allow upload 12MB text content.
Don’t know why my PTR D3Debug.txt is 12MB. I ran like only 4 GRs and already crashed.

Freeze twice:

First time 5sec
Second time completely crashed to desktop

https ://drive.google.com/file/d/1z4Ky1ZCtnKh93cuFCppL-h6p-gLnS47X/view?usp=sharing

Here is upload to google drive.

60

One quick question, I see there are two debug.txt files. One for the live and the other is the PTR. I assume that I would post on pastbin the PTR debug.txt file instead of the live one. Is this assumption correct?

61

Yes, that is correct.

62

@Somebody

can you kindly confirm that the crash occurred within the PTR Pop-up?

63

If you havent started a new game, can you shoot over your report via Pastebin?

64

CPU Details: Intel(R) Core™ i9-10980XE CPU @ 3.00GHz
CPU Processors: 0 (target 1)
CPU Cores: 16 (target 18)
CPU Threads: 36
something is wrong with your system :wink:… or diablo cannot interpret it correct :grinning_face_with_smiling_eyes:

65

GR100 FB Wizard Freeze

Ran a GR90 beforehand and had no error. Screen froze for 10 seconds and then continued. This happens on Live and PTR unless I copy the “fmodex64.dll” from “Heros of the Storm” over before each launch.

66

I checked Somebody’s Pastebin. The first line (like mine) says,

  1. User defined symbols path: D:\Battle.net\Diablo III Public Test\x64

Does that confirm it?

67

The D3Debug file is 12MB. You cannot paste it on pastebin.

68

Been testing for a while now on laptop, no freezes occur for me.
Any tips to invoke them?

69

Yeah I’m having same problem can’t post on Pastebin file is to large! My file is 710 KB after running two Greater Rifts to get game Freezing.

70

HTH, how many from one person do you need. I can generate tons of these as its a constant problem.

Freeze

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