You can get reported by players but you only get a Silence if a Blizzard staff member agrees with the reports.
They do understand the error. Letting people who keep breaking the rules back in game is not a priority though. Those Silence penalties never go away. Each and every time you get a new one, it doubles. Infinitely. You have been Silenced since at least November 2019.
You got a response from Blizzard in March telling you to stop making posts in Tech Support about the bug.