Unable to Join Game: Character not found

General Discussion
41

my character is gone gone lvl 9 saved cain

42

same here, tried joining game, had dc, char gone…

43

same here. my cute sorc is gone. I miss her…

44

It’s not just blizzard. I’ve seen this with all day 1 launches I’ve tried to play.

Relax, bro.

1 Like
45

Hey, everyone, be patient. We all knew (or should have known) that first day Blizz launches are “problematic” at best.

Assumption of the risk.

I’m sure they’ll patch this thing a time or two (or three) today to knock some of these things out. Hang in there! :smiley:

2 Likes
46

Played a necromancer up to level 5. Now poof, it’s gone. :slight_smile:

47

lol yeah same :smiley:

cheers ma dude … iam also still deciding between a longer youtube video or some episode on netflix

seems to take a little bit longer till we are able to play

48

My character is back now…

49

Characters re-appeared. Don’t worry too much. Just give it a few minutes.

50

I created all characters I planned to play, now everything is deleted.
I haven’t played Blizzard games for some years now… is this normal for their launches??

51

Hey everybody, we’re investigating this issue. I’ll follow up once we learn more.

12 Likes
52

Well it is back but it says it is already in a game… Man this launch is a train wreck :frowning:

2 Likes
53

Same with me. Finished Den and boom, DC’d, some notif about eula and being offline for 30+ days and char deleted.

1 Like
54

I am getting " An issue occurred while communicating with the game servers. Please check that you are connected to the internet and try again."
When I try and make ANY character. And yes, I am fully connected, no firewall, no antivirus . No hindrance is actually being imposed on MY SIDE. Only bnet side. Is there others with this issue?

1 Like
55

Yes. Nothing is working. At least you were not reset to level 1.

1 Like
56

yep - no need to get upset i think. normal for a massive game lauch like this

edit: oh and - do turn that firewall on again !

57

My wife, daughter, and I also have this issue. Additionally, we played for about 30 minutes and lost connection, logged back on and our old characters are completely missing.

1 Like
58

I am having similar problems. I started a character and started act 1, but left my game to create a new game so my friends could join, and couldn’t create a game. I restarted the game to see if it would let me create a game then…and my character was deleted…now it won’t let me create a character or a game.

1 Like
59

total broken all when u have luck u can create character when u have super luck u can create game and when u have gods luck u can play but max few mins affter this time game crashed and u lost all BLIZZARD HAHAHAH WHERE IS BLIZZARD 20 year back this noob cant work

1 Like
60

Lol, not upset. I dont have THAT many feelings , to where they are exposed by a game :stuck_out_tongue: I didnt see a post mentioning the same issue, I just want to make sure Im not the only one having same issue. lol. I am glad i didnt get a char reset to level 1 , like others have gotten. Just reporting it so we can help bnet know whats happening and get er fixed asap :slight_smile: