How can you not have fixed an obvious error?? The error occurs at the same time every day!!! 2pm GMT without fail it goes down, how do you not fix an error that is like clock work, SAME time EVERY day. Yet you seriously can’t find the error that is like clockwork? This makes you look seriously incompetent, and that you don’t care in the slightest. And the lack of communication and lack of a fix furthers that look and feeling. If you keep this up you’ll never sell huge numbers of games again, and people will wait until your game is fixed and on sale to even bother.
Sort it out.