Offline PS4/PS5 Hitching/Lagging/Freezing during AutoSaving

Console Technical Support
1

Platform:

  • PS5 (Native Version)

  • PS4 Version running on PS5 (Backward Compatibility)

Mode:

Exclusive to Offline (Single Player) on PlayStation Builds.

Game Version:

All Patches since 3.0 (Reign of the Warlock Launch)

Additional Notes:

  • Occurs on both migrated (ROTW) and non-migrated characters (not exclusive to just the DLC - this has ruined the core game as well).

  • Occurs on both PS5 native and PS4 backwards compatibility builds.

  • Issue did not exist prior to 3.0 update. And has persisted through every patch since.

  • Makes Hardcore mode unsafe due to periodic stalls during gameplay.

Issue Summary:

Since the RotW Launch, the game consistently freezes for approximately 0.2–0.3 seconds when Deckard Cain identifies multiple items and any other times it autosaves (after cubing, entering new zones, regular saving during play, after manually identifying, etc.) This did not occur prior to the expansion release. It also impacts the core, non-expansion version of the game too.

The freeze also occurs periodically during gameplay (e.g., entering portals, teleporting shortly after area transitions), but is most consistently reproducible during Cain identification.

Reproduction Steps:

  1. Load any offline character (migrated or non-migrated).

  2. Kill enemies and pick up multiple unidentified items.

  3. Open a town portal.

  4. Speak to Deckard Cain and identify all items.

  5. Observe a consistent 0.2–0.3 second freeze during identification.

Alternate Reproduction Steps:

  1. Load any offline character (migrated or non-migrated).

  2. Cube any recipe (including Wirt’s Leg + TP Scroll into Cow Level)

  3. Observe a consistent 0.2–0.3 second freeze during identification.

2

There are already tons of posts about this on the forum.
I’m fed up with it. I’ve been reporting it to Blizzard for about five months, and they’re doing NOTHING about it!